At a Glance
- Tasks: Lead and scale Boots Digital Health operations while driving team performance and project delivery.
- Company: Join Boots, a leading name in healthcare with a focus on digital innovation.
- Benefits: Enjoy flexible working, generous discounts, and a supportive work environment.
- Other info: Be part of a dynamic team with opportunities for growth and development.
- Why this job: Make a real impact in healthcare by optimising operations and enhancing patient services.
- Qualifications: Proven leadership in operational roles, preferably in healthcare or tech environments.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a Head of Non‑Clinical Operations to scale and run the Boots Digital Health business. You will work to ensure the day to day runs smoothly as well as driving your team to deliver projects and improvements in collaboration with the wider business.
In this role, you will work closely with the operations teams at Boots Digital Health and the wider Boots business to develop and maintain an efficient operation whilst ensuring new growth initiatives are delivered successfully.
Key Responsibilities Of The Role Include:
- Lead the development and delivery of operational KPIs and performance reporting, using trend analysis to identify risks, opportunities, and areas for optimisation.
- Lead on Risk, Quality, Incident and Complaints for the Operations function, working closely with the Compliance Manager to ensure robust reporting, unlock insight and action learnings.
- Set the standard for operating documentation, detailing all our processes to ensure standardised best practice across teams.
- Partner with the home delivery hub operations lead to ensure we deliver an excellent quality of service to our patients.
- Oversee the Operations Managers working across the asynchronous and synchronous parts of our business to drive new projects and improve efficiencies.
- Be an ambassador for data‑led decision making, championing the use of analytics insight to inform better operational planning and decisions.
- Manage the operational relationships with our external partners to ensure they deliver service excellence.
- Leadership of the patient support operations and ADHD and Mental Health Operations team.
- Collaborate with clinical, product, tech and commercial to evolve and enhance the value proposition (services, features etc) to our patients.
- Deputise for the Operations Director as required.
What Experience You’ll Need To Have:
- Proven experience in an operational leadership role within a healthcare, digital health, e‑commerce, or fast‑paced tech‑led environment.
- A strong ability to operate effectively in high‑growth and evolving environments — comfortable navigating ambiguity, prioritising at pace, and leading through periods of change or peak demand.
- A data‑led mindset, with advanced Excel and analytical capability.
- Strong organisational and delivery skills, with the ability to manage multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail.
- A proactive and solutions‑focused approach — you take ownership, follow through on commitments, and continuously look for opportunities to improve processes and outcomes.
- Excellent stakeholder management and communication skills.
- Significant leadership experience, coaching and mentoring a team to build a high performing team.
It’ll Be Great If You Also Have:
- Experience working within a healthcare or other regulated industry ideally within the tech sector.
- Expertise in resource planning.
- Experience within a contact centre environment.
- Experience scaling operations in a hyper growing business.
- Familiarity with operational and change frameworks / methodologies (e.g. Lean, Six Sigma, Agile).
Rewards Designed For You:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday.
Equal Opportunity Statement: At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Head of Non-Clinical Operations, Boots Digital Health employer: Boots UK
Boots Digital Health is an exceptional employer, offering a dynamic work environment in Islington, London, where innovation meets healthcare. With a strong focus on employee growth and well-being, we provide generous benefits including a retirement savings plan, flexible working options, and access to 24/7 counselling support. Our collaborative culture encourages data-driven decision-making and empowers employees to lead impactful projects that enhance patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Non-Clinical Operations, Boots Digital Health
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Boots or in digital health. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Boots Digital Health, their operations, and recent projects. Show them you’re not just another candidate but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've led teams, tackled challenges, and driven improvements. This is your chance to shine and show how you fit into their vision!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Boots family and ready to make an impact.
We think you need these skills to ace Head of Non-Clinical Operations, Boots Digital Health
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Non-Clinical Operations role. Highlight your experience in operational leadership, especially in healthcare or tech environments, and show how you can drive improvements and efficiencies.
Showcase Your Data Skills:Since this role is all about data-led decision making, don’t forget to mention your analytical capabilities. Share examples of how you've used data to inform decisions and improve operations in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your experience and skills, especially when discussing complex topics. We want to see that you can communicate effectively across teams!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Boots Digital Health team!
How to prepare for a job interview at Boots UK
✨Know Your Numbers
As a Head of Non-Clinical Operations, you'll need to demonstrate your data-led mindset. Brush up on key performance indicators (KPIs) relevant to Boots Digital Health and be ready to discuss how you've used data to drive operational improvements in the past.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experience, especially in high-growth environments. Think of specific examples where you coached or mentored a team to success, and be ready to explain how you handle ambiguity and change.
✨Understand the Business Landscape
Familiarise yourself with Boots Digital Health's operations and their integration with the wider Boots business. Be prepared to discuss how you would enhance their value proposition and improve patient services through collaboration with various teams.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Think of scenarios where you've had to navigate challenges in operations, and be ready to outline your thought process and the outcomes of your decisions.
