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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Why this job: Kickstart your career in a dynamic environment while helping customers find the best products.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Opportunities for part-time roles and a supportive application process.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About The Role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What You’ll Need To Have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our Benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in‑store interview within the next 14 days. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Deal employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Deal
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your answers. Focus on your communication skills and how you can demonstrate your ability to make customers feel valued and at ease.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm shine through. Boots is looking for brand ambassadors, so be yourself and share why you’re passionate about helping customers and working in retail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after your interview to express your continued interest!
We think you need these skills to ace Customer Advisor in Deal
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. Mention any relevant customer service experience or teamwork skills that make you a great fit for us!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if needed, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Boots UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, promoting in-store offers, and ensuring the store runs smoothly. This will show that you're genuinely interested and prepared.
✨Practice Your People Skills
Since this role is all about customer interaction, practice how you would engage with customers. Think of scenarios where you might need to listen actively or provide advice. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Show Your Team Spirit
Boots values teamwork, so be ready to discuss your experiences working in a team. Share examples of how you've collaborated with others to achieve a common goal or how you’ve contributed to a positive team dynamic. This will highlight your ability to fit into their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.