At a Glance
- Tasks: Help customers, provide product advice, and maintain store displays.
- Company: Join Boots, a leading retailer with a focus on customer care.
- Benefits: Competitive pay, flexible shifts, employee discounts, and wellness support.
- Other info: Enjoy award-winning training and a diverse, inclusive work environment.
- Why this job: Be a brand ambassador and make a difference in customer experiences.
- Qualifications: No experience needed; just a passion for teamwork and customer service.
The predicted salary is between 27100 - 31300 £ per year.
You will work onsite and report into the Assistant or Store Manager. Your role may involve working on the tills, advising customers, or working in the back shop.
Responsibilities
- Help customers by listening to their needs, answering questions, giving product advice, and recommending items they may not have considered.
- Promote in‑store offers and schemes, ensuring customers receive full information.
- Maintain product displays, provide excellent checkout service, and assist with stock in the stock rooms.
- Work with the team to keep the store clean, presentable, and ready for customers.
Training
You will receive award‑winning training accredited by the Institute of Customer Service.
Qualifications
- Full training is provided for this role.
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help customers find the best products for them.
Desirable Experience
Providing customer care and delivering great customer service (not essential).
Work Schedule
Flexible shift patterns throughout the week, including weekend shifts.
Remuneration
Hourly rate of £13.02 to £15.10, depending on location, with an increase after six months in role.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal Opportunity
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor | Flexible Shifts, Training & Discounts employer: Boots UK
At Boots, we pride ourselves on being an excellent employer, offering award-winning training and flexible shift patterns that cater to your lifestyle. Our supportive work culture fosters collaboration and inclusivity, while generous employee discounts and a comprehensive benefits package ensure you feel valued and rewarded. Join us in creating meaningful customer interactions and enjoy opportunities for personal growth in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor | Flexible Shifts, Training & Discounts
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when it comes to advising customers and answering their questions during the interview.
✨Tip Number 3
Show off your teamwork skills! During the interview, share examples of how you've worked well in a team before. Boots values collaboration, so highlighting your ability to work with others will definitely make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor | Flexible Shifts, Training & Discounts
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you passionate about customer service.
Tailor Your Application:Make sure to tailor your application to the role of Customer Advisor. Highlight any relevant experience you have in customer care and how you’ve helped customers in the past. This shows us that you understand what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boots UK
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Advisor. Familiarise yourself with the tasks like advising customers, maintaining product displays, and promoting in-store offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've provided excellent customer service. Whether it's listening to a customer's needs or resolving an issue, be ready to share these stories. This will demonstrate your ability to excel in a customer-focused environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they promote a collaborative environment. This shows that you're engaged and eager to learn more about their culture.
✨Emphasise Teamwork and Flexibility
Since the role involves working as part of a team and adapting to flexible shifts, highlight your experience in collaborative settings. Share how you’ve worked well with others and your willingness to take on various tasks, which is key for this position.
