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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retailer with a focus on inclusivity and teamwork.
- Benefits: Earn £12.40+ per hour, enjoy discounts, bonuses, and flexible benefits.
- Other info: Receive award-winning training and grow in a supportive environment.
- Why this job: Perfect for first-time job seekers or those wanting a fresh retail challenge.
- Qualifications: No prior experience needed; just bring your enthusiasm and team spirit.
Overview
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommending items they hadn’t considered or simply offering a basket.
- Get to know our in-store offers and schemes and promote them – the more information we can give our customers the better.
- Help our stores run smoothly – ensuring the right products are displayed on the shop floor, providing great service on our tills, or helping with stock in the stock rooms.
- Work with other members of the team to provide a great shopping experience and ensure the store is clean and presentable.
You will be provided with award winning training accredited by the Institute of Customer Service. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain experience, or you have experience with retail and you’re seeking a new challenge.
Essential skills or experience
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference in customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
Desirable skills or experience
Experience providing customer care and delivering great customer service, but this is not essential.
Salary and Benefits
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at boots.jobs/rewards.
Please note that salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.
About Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you that we change for the better.
Customer Advisor employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' latest offers and schemes. This way, you can show off your knowledge and impress them with how well you understand their products and services.
✨Tip Number 2
Practice your communication skills! Since you'll be helping customers, it's crucial to demonstrate that you can listen and respond effectively. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show your team spirit! Boots values collaboration, so during your interview, share examples of how you've worked well in a team before. Highlighting your ability to contribute to a positive team dynamic will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Boots family. Good luck!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how you excel in a varied environment and your passion for customer service – it’ll make you stand out!
Show Your Team Spirit: We love team players! In your application, share examples of how you've worked collaboratively in the past. This will show us that you understand the importance of teamwork in providing a great shopping experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Boots. Being able to discuss specific items and promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Show that you can listen carefully to questions and respond thoughtfully, which is crucial for a role focused on customer interaction.
✨Show Team Spirit
Emphasise your ability to work well in a team. Share examples from past experiences where you collaborated with others to achieve a common goal, as this aligns perfectly with the collaborative environment at Boots.
✨Highlight Customer Care Experience
Even if you don’t have direct retail experience, think of times when you’ve provided excellent customer service in other roles. Be ready to share these stories, as they can illustrate your potential to excel as a Customer Advisor.