At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and 24/7 support.
- Other info: Award-winning training provided and opportunities for career growth.
- Why this job: Gain valuable experience in retail while making a difference for customers.
- Qualifications: Great communication skills and a passion for customer service.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
About The Role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it\'s the little things that make a difference
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
What You’ll Need To Have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
Desirable Skills
- Experience providing customer care and delivering great customer service, but this is not essential.
Our Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\'s with you, we change for the better.
What\'s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Swindon employer: Boots UK
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Customer Advisors to thrive. With award-winning training, generous employee benefits, and opportunities for career growth, you will be part of a team that values your contributions and fosters a sense of pride in delivering outstanding customer service. Located in vibrant areas, our stores provide a dynamic environment where every day brings new challenges and the chance to make a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Swindon
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' latest offers and schemes. This way, you can show off your knowledge and impress them with how well you understand their products and services.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or resolve an issue. Role-playing these situations with a friend can really boost your confidence and prepare you for the real deal.
✨Tip Number 3
Be yourself during the interview! Boots values authenticity, so don’t be afraid to let your personality shine through. Share your passion for helping customers and how you can contribute to a positive team dynamic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Boots, making your job search smoother.
We think you need these skills to ace Customer Advisor in Swindon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and what makes you tick – it helps us get to know you better.
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience or skills that match the job description. We love seeing how you can contribute to our team and enhance the customer experience!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your strengths and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic company culture there.
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Boots. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Make sure to ask clarifying questions and summarise their points to show you understand the importance of customer interactions.
✨Show Team Spirit
Emphasise your ability to work well in a team. Share examples from past experiences where you collaborated with others to achieve a common goal, as this aligns perfectly with the collaborative environment at Boots.
✨Highlight Customer Care Experience
Even if you don’t have direct retail experience, think about times when you’ve provided excellent customer service in other roles. Be ready to share these stories, as they can illustrate your potential to excel as a Customer Advisor.
