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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and career growth opportunities.
- Other info: Award-winning training provided to help you excel in your role.
- Why this job: Perfect for first-time job seekers or those wanting a fresh challenge in retail.
- Qualifications: Great communication skills and a passion for customer service.
Overview
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also
- Help our customers and put them at ease; whether that\’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn\’t considered or simply offering a basket – it\’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
Joining and opportunities
Joining us as a Customer Advisor is a great opportunity, whether it\’s your first job and you\’re looking to gain some valuable experience, or you have experience with retail and you\’re looking for a new challenge, this could be the start of a new career with us.
Essential skills / experience
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
Desirable skills or experience
- Experience providing customer care and delivering great customer service, but this is not essential.
Compensation and benefits
- The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
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Customer Advisor employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' latest offers and schemes. This way, you can show off your knowledge and impress them with how well you understand their products and services.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, think of some scenarios where you can demonstrate your ability to listen and provide great advice. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. Boots values collaboration, so showing that you can contribute to a positive team dynamic will definitely give you an edge.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Boots family. Good luck!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and what makes you tick – it helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience or skills that match the job description. We love seeing how you can contribute to our team and enhance the customer experience!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your strengths and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic company culture there.
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items and promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Make sure to ask clarifying questions and summarise their points to show that you understand and value their input.
✨Showcase Team Spirit
Since teamwork is essential in this role, be prepared to share examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support your colleagues to create a positive shopping experience.
✨Emphasise Customer Care
Prepare to discuss your approach to customer service. Share any past experiences where you went above and beyond for a customer, as this will illustrate your commitment to providing excellent service and making a difference in their shopping experience.