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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and career growth opportunities.
- Why this job: Gain valuable experience in a supportive environment while helping customers find the best products.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Award-winning training provided, perfect for first-time job seekers or retail pros.
Overview
You will work onsite and report into the Assistant or Store Manager. Your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommend items they hadn’t considered, or offer a basket—it\’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them—the more information we can give our customers, the better.
- Help our stores run smoothly by ensuring the right products are displayed on the shop floor, providing great service on our tills, or helping with stock in the stock rooms.
- Work with other team members to provide a great shopping experience and keep the store clean and presentable to be a store everyone can be proud of.
Training and opportunities
You will be provided with award-winning training accredited by the Institute of Customer Service.
Joining Boots as a Customer Advisor
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have experience in retail and you’re looking for a new challenge—this could be the start of a new career with us.
Essential skills or experience
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
Desirable skills or experience (not essential)
- Experience providing customer care and delivering great customer service, but this is not essential.
Salary and benefits
- Hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
- Discretionary annual bonus
- Boots Retirement Savings Plan
- Generous employee discounts
- Flexible benefits scheme
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We have a great range of benefits in addition to the above that offer flexibility to suit you—find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots? At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\\\’s with you, we change for the better.
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Customer Advisor employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' latest offers and schemes. This way, you can show off your knowledge and impress them with how well you understand their products and services.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or resolve an issue. Role-playing with a friend can help you feel more confident and ready to shine during your interview.
✨Tip Number 3
Be yourself and let your personality shine! Boots values authenticity, so don’t be afraid to show your enthusiasm for helping customers. Share personal experiences that highlight your communication skills and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from Boots, making it easier for us to connect with you.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and how they relate to customer service—this helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like teamwork and communication. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for Boots!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with Boots' products and services. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Reflect on their questions and respond thoughtfully, showing that you understand the importance of listening to customers in a retail environment.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples from past experiences where you collaborated with others to achieve a common goal, as this aligns with the collaborative dynamic they value at Boots.
✨Highlight Customer Care Experience
Even if you don’t have direct experience in retail, think about times when you’ve provided excellent customer service in other roles. Be ready to share these stories, as they can illustrate your potential to excel as a Customer Advisor.