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For Companies At a Glance
- Tasks: Help customers, provide great advice, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, and generous leave policies.
- Why this job: Gain valuable experience and kickstart your career in a supportive environment.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Award-winning training provided and opportunities for career growth.
Overview
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it\’s your first job and you\’re looking to gain some valuable experience, or you have experience with retail and you\’re looking for a new challenge, this could be the start of a new career with us.
Responsibilities
- Help our customers and put them at ease; whether that\’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn\’t considered or simply offering a basket – it\’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
What you\’ll need to have
- These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
Desirable skills or experience
- Experience providing customer care and delivering great customer service, but this is not essential.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
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Customer Advisor employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research Boots, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer. Role-play with a friend or family member to get comfortable with answering questions and providing great advice.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Boots.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. Mention any relevant experience in customer service or teamwork that showcases your ability to excel in a varied environment.
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to listen and respond effectively. A well-structured application with clear language will show us you can communicate well with customers too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our fantastic company culture!
How to prepare for a job interview at Boots UK
✨Know the Products Inside Out
Before your interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items and promotions will show that you're genuinely interested and prepared to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask follow-up questions, and summarise what they say to show you’re paying attention. This is crucial for a Customer Advisor role where understanding customer needs is key.
✨Show Your Team Spirit
Be ready to share examples of how you've worked well in a team before. Highlighting your collaborative nature will resonate well, as teamwork is essential in providing a great shopping experience.
✨Emphasise the Little Things
Discuss how small gestures can make a big difference in customer service. Whether it’s a friendly smile or offering assistance, showing that you understand the importance of these details will set you apart from other candidates.
