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- Tasks: Assist customers, manage tills, and ensure the store is well-presented.
- Company: Join Boots, a leading retailer committed to inclusivity and customer care.
- Benefits: Enjoy competitive pay, employee discounts, flexible benefits, and 24/7 support.
- Why this job: Gain valuable experience in a supportive team while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Award-winning training provided, with opportunities for career growth.
Overview
You will work onsite and report into the Assistant or Store Manager. Your role could be to help on the tills, advise our customers, or work in our back shop.
Responsibilities
- Help our customers and put them at ease; whether that\’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn\’t considered or simply offering a basket – it\’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
- Joining us as a Customer Advisor is a great opportunity, whether it\\\’s your first job and you\\\’re looking to gain some valuable experience, or you have experience with retail and you\\\’re looking for a new challenge, this could be the start of a new career with us.
- These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
Desirable skills or experience
- Experience providing customer care and delivering great customer service, but this is not essential.
Salary and benefits
- The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Notes
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\\\’s with you, we change for the better.
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Customer Advisor employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers more effectively and provide tailored recommendations.
✨Tip Number 2
Practice your communication skills. Being able to listen actively and respond appropriately is key in a customer-facing role. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your enthusiasm for teamwork. Highlight any previous experiences where you've successfully collaborated with others, as this will demonstrate your ability to contribute positively to our store environment.
✨Tip Number 4
Research Boots' values and culture. Understanding our commitment to inclusivity and customer care will help you align your approach during interviews and show that you're a great fit for our team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Use specific examples that demonstrate your ability to communicate effectively and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to create a positive shopping experience.
Showcase Soft Skills: Emphasise your soft skills such as communication, teamwork, and attention to detail in your application. These are crucial for a Customer Advisor role, so provide examples of how you've used these skills in past experiences.
Research Boots: Familiarise yourself with Boots' values, products, and customer service philosophy. This knowledge will help you tailor your application and prepare for potential interview questions about the company.
How to prepare for a job interview at Boots UK
✨Show Your Customer Service Skills
During the interview, be prepared to share examples of how you've provided excellent customer service in the past. Highlight specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to excel in a customer-focused role.
✨Know the Brand
Research Boots and its products before the interview. Familiarise yourself with their in-store offers and schemes, as well as their commitment to customer care. This knowledge will show your enthusiasm for the brand and your readiness to promote their products.
✨Emphasise Teamwork
Since the role involves working closely with other team members, be sure to discuss your experience in collaborative environments. Share examples of how you've contributed to a team dynamic and helped create a positive atmosphere in previous roles.
✨Highlight Attention to Detail
Mention how you understand that the little things make a big difference in customer interactions. Provide examples of how you've paid attention to detail in past jobs, whether it's ensuring a clean store environment or providing personalised recommendations to customers.