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- Tasks: Help customers, manage tills, and ensure a smooth store experience.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and customer care.
- Benefits: Enjoy employee discounts, bonuses, and flexible benefits like gym memberships and counselling support.
- Why this job: Gain valuable experience in retail while being part of a supportive team culture.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Full training provided, with opportunities for career growth after 6 months.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role., You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
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Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it’s the little things that make a difference
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Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
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Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
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Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
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You will be provided with award winning training accredited by the Institute of Customer Service
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us., These are the essential skills or experience needed to succeed in this role:
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Full training is provided for this role, and we are looking for people who:
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Excel in a varied environment, working at pace
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Communicate and listen effectively
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Enjoy working as part of a team, promoting a collaborative team dynamic
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Know that the little things make the biggest difference for customer interactions
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Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
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Experience providing customer care and delivering great customer service, but this is not essential.
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Boots Retirement Savings Plan
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Discretionary annual bonus
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Generous employee discounts
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Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
including holiday buying, discounted gym membership, life assurance, activity passes and more. * Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Customer Advisor employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarize yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and provide them with tailored advice.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to listen actively and respond appropriately is key to making a great impression.
✨Tip Number 3
Show your enthusiasm for teamwork. Highlighting your ability to work collaboratively with others will demonstrate that you can contribute positively to our store environment.
✨Tip Number 4
Be prepared to discuss how you can make a difference in customer interactions. Think of examples where small gestures led to positive outcomes, as this aligns perfectly with our values at Boots.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Customer Advisor position. Understand the key responsibilities and skills required, such as effective communication, teamwork, and customer care.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous customer service experience or teamwork skills that demonstrate your ability to excel in a retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to creating a positive shopping experience at Boots.
Prepare for the Interview: If your application is successful, prepare for the in-store interview by practicing common interview questions related to customer service and teamwork. Think about scenarios where you made a difference for customers and be ready to share those stories.
How to prepare for a job interview at Boots UK
✨Show Your Customer Service Skills
Be prepared to share examples of how you've provided excellent customer service in the past. Highlight specific situations where you made a difference for a customer, as this role is all about putting customers at ease and helping them find what they need.
✨Demonstrate Teamwork
Since this position involves working closely with other team members, be ready to discuss your experience in collaborative environments. Share instances where you contributed to a team goal or helped a colleague, showcasing your ability to work well with others.
✨Know the Products and Offers
Familiarize yourself with Boots' products and any current promotions or offers. Showing that you have done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Emphasize Attention to Detail
Discuss how you understand that the little things make a big difference in customer interactions. Provide examples of how you've paid attention to details in previous roles, whether it's maintaining a clean workspace or ensuring products are displayed correctly.
