Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, manage product displays, and ensure a smooth store operation.
- Company: Join Boots, a leading retailer dedicated to customer service and inclusivity.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 counselling support.
- Why this job: Perfect for gaining experience or starting your career in a supportive environment.
- Qualifications: Strong communication skills and a team-oriented mindset are essential.
- Other info: Receive award-winning training accredited by the Institute of Customer Service.
Overview
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommending items they hadn\’t considered or simply offering a basket.
- Get to know our in-store offers and schemes and promote them – the more information we can give our customers the better.
- Help our stores run smoothly – ensuring the right products are displayed on the shop floor, providing great service on our tills, or helping with stock in the stock rooms.
- Work with other members of the team to provide a great shopping experience and ensure the store is clean and presentable.
- You will be provided with award winning training accredited by the Institute of Customer Service.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain experience, or you have experience with retail and you’re seeking a new challenge.
Essential skills or experience
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference in customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
Desirable skills or experience
- Experience providing customer care and delivering great customer service, but this is not essential
Salary and Benefits
- The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at boots.jobs/rewards.
- Please note that salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.
About Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\\\’s with you that we change for the better.
#J-18808-Ljbffr
Customer Advisor employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Boots' products and services before your interview. Knowing the ins and outs of what they offer will help you engage confidently with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more comfortable in real situations, allowing you to provide excellent service and advice to customers.
✨Tip Number 3
Show your enthusiasm for teamwork during the interview. Share examples of how you've collaborated with others in previous roles or experiences, as this is key to creating a great shopping experience at Boots.
✨Tip Number 4
Research Boots' values and commitment to inclusivity. Being able to discuss how you align with their mission can set you apart from other candidates and show that you're a proud brand ambassador.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or retail. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a fast-paced environment.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Boots and how you can contribute to creating a great shopping experience for customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Advisor role.
How to prepare for a job interview at Boots UK
✨Show Your Customer Service Skills
During the interview, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to listen to customers, answer their questions, and make recommendations that enhance their shopping experience.
✨Familiarise Yourself with the Brand
Research Boots and its products before the interview. Understanding their values, current promotions, and customer service ethos will demonstrate your enthusiasm for the role and help you answer questions more effectively.
✨Emphasise Teamwork
Since collaboration is key in this role, be ready to discuss your experiences working in a team. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts to ensure a smooth operation.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about training opportunities, team culture, or how success is measured in the role. It shows your genuine interest in the position and the company.