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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and wellness support.
- Why this job: Be a proud brand ambassador and make a difference in customer interactions.
- Qualifications: Great communication skills and a passion for teamwork.
- Other info: Award-winning training provided and opportunities for career growth.
The predicted salary is between 12 - 14 £ per hour.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
About The Role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What You’ll Need To Have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Desirable Skills
Experience providing customer care and delivering great customer service, but this is not essential.
Our Benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Craigavon employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Craigavon
✨Tip Number 1
Get to know the company and its products inside out! When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about what we do at Boots. It’ll help you connect with the team and impress us with your enthusiasm.
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you’ve gone above and beyond for a customer. We love hearing about those little moments that made a big difference, so be ready to share your stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable. We want to see that you take pride in your appearance, just like we take pride in our stores.
✨Tip Number 4
Don’t forget to ask questions during your interview! Show us you’re engaged and interested in the role. Whether it’s about team dynamics or store initiatives, asking thoughtful questions can really set you apart from other candidates.
We think you need these skills to ace Customer Advisor in Craigavon
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any past roles where you’ve excelled in customer care or teamwork, as these are key for us at Boots.
Show Your Knowledge: Do a bit of homework on Boots and our products. Mentioning specific offers or schemes in your application can really impress us and show that you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Boots. Being able to discuss specific items and promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. This means not just hearing their questions but responding thoughtfully, which reflects your ability to connect with customers.
✨Show Team Spirit
Since teamwork is key in this role, be prepared to share examples of how you've successfully worked in a team before. Highlighting your collaborative experiences will resonate well with the interviewers.
✨Emphasise Customer Care
Make sure to convey your passion for customer service. Share stories that illustrate how you’ve gone the extra mile for customers in the past, as this aligns perfectly with the role's focus on creating a great shopping experience.
