Claims Manager

No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone – we’re innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

Contract: Permanent. Closing date: 22nd January.

About The Role: You’ll be working at the heart of the business, with technical and marketing teams, to co-create innovative and fully supported claims for use on pack or in multiple social and advertising channels. You’ll be key in setting the evidence requirements for the claim to be supported, reviewing the evidence, and gaining alignment on any uncertainties. You’ll be one of two Claims Managers, reporting to the Head of Claims and Comms Integrity.

You Will:

• Lead strong claims into Research, New Product Development, and new commercial activation plans, including alignment with Legal and Regulatory colleagues.
• Liaise directly with marketing teams and review pack copy and promotional material.
• Understand, and work with, the different requirements in all our markets.
• Develop guidance notes for claims use and required supporting evidence.

Key Responsibilities:

• Lead claims into Research, New Product Development, and communication plans, including understanding of Legal and Regulatory colleagues.
• Provide claims expertise during innovation stages and in product development, defining claims evidence/support strategies that aligns with regulatory assessments, underpinning science and competitor analysis.
• Work with Science and Claims teams to ensure optimised testing to target claims, building scientific expertise in claims and methodologies to improve.
• Author and review claims documentation/narrative for proactive claims approval to improve value or reactive claims challenges.
• Provide creative input into claims brainstorming, using understanding of the science, test methods, formulation efficacy and regulatory guardrails.
• Ensure GAT and BCD handover, then review marketing material and other assets for compliance to approved claims.
• Keep up to date with the claims landscape in key markets using claims authority requirements and adjudications, regulatory knowledge, legal activity, competitor activity and any other intel.
• Provide a risk‑based expert recommendation, escalating on time any issues that could be a threat or opportunity for the business.
• Lead in the strategic prioritisation, authoring & training of new standards and updates (and guidance notes) for activation in the business and submission to quality management system submission.
• Support implementing and training on claims process to No7BC, TSPs and suppliers, and global claims record/matrix processes.
• Develop strong relationships with internal/external stakeholders/partner, including KOLs and claims authorities, promoting best practice, negotiate to achieve favourable outcome for No7 BC.
• Represent the business in relevant trade associations, influence regulatory changes and guidance notes to achieve a favourable outcome.

What You’ll Need To Have:

• Bachelor's degree in a life science discipline (e.g., Biology, Cosmetic Science, Pharmacology, Dermatology) and/or substantial experience.
• At least 5 years’ experience working in a regulatory or claims environment.
• Summarise and articulate technical information to diverse audiences both verbally and in writing.
• Highly organised, capable of working independently, effectively and managing multiple priorities.
• Determine and develop approaches to solutions with technical guidance on a variety of problems of moderate scope and complexity.
• Analyse data and detect trends.

It would be great if you also have:

• Knowledge of the Beauty Markets (Key brands, product types and claims).
• Knowledge of the Regulatory landscape for beauty, devices and medicinal products.
• Aware of good practice in statistical analysis.

Our Benefits:

• Retirement Savings Plan.
• Enhanced maternity/paternity/adoption leave pay.
• Discretionary annual bonus.
• Generous discount on our own brands and partner businesses.
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you – go to no7company.jobs/working-here to find out more. Exclusions may apply, eligible roles only.

What’s Next: Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check. We are a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.