Reporting to the Department Manager, you will lead a team of warehouse colleagues within our Burton Service Centre Night Shift operation, ensuring you complete work safely, accurately, and on time. You will deliver operational performance while creating a positive and engaged team culture. You will lead colleagues and coaching individuals to achieve their potential and ensuring excellent service for our customers. Key responsibilities Develop a team of warehouse colleagues.
Key responsibilities
- Delivering productivity, quality, attendance and service targets.
- Coaching colleagues to maximise performance and capability.
- Monitoring team performance and taking action to improve results.
- Delivering team briefings and maintaining clear communication throughout the shift.
- Supporting workflow and resource allocation across operational areas.
- Maintaining shift handovers and operational updates.
- Ensuring compliance with Health & Safety, security and operational standards.
- Working collaboratively with support departments to resolve operational issues.
- Creating a positive, engaged and high-performing team culture.
Shift Pattern: 4 on, 4 off Hours: 22:00 - 10:00 (12-hour shifts)
Requirements
- Previous experience leading teams within a warehouse, logistics or operational environment.
- Strong communication and people leadership skills.
- Ability to motivate others.
- Good problem-solving and decision‑making skills.
- Experience working to operational KPIs and service targets.
- Focus on safety, quality and customer service.
- Ability to remain calm and organised in a fast‑paced environment.
- Basic IT skills and confidence using operational systems and reporting tools.
- A proactive approach and willingness to take ownership of challenges.
Desired (Nice to have)
- Experience within an automated distribution environment.
- Previous experience in warehouse, outbound, despatch or e-commerce operations.
- Experience managing agency colleagues.
- Knowledge of performance management and attendance processes.
- Experience supporting continuous improvement activities.
- Experience developing colleagues and supporting their progression into leadership roles.
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
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Team Leader in City of Westminster employer: Boots UK
At Boots, we are redefining the beauty retail experience, and as a Beauty Specialist, you'll be at the forefront of this exciting journey. Our vibrant work culture fosters collaboration and shared success, with no individual commission pressure, allowing you to focus on creating genuine connections with customers. With extensive training opportunities, a generous product allowance, and a commitment to employee wellbeing, Boots is an exceptional employer dedicated to supporting your growth and helping you thrive in your career.
