Boots UK in London is seeking a CX Advisor to support customers across phone, email, WhatsApp, live chat and social media. You will listen actively, take ownership of queries, and provide clear solutions that leave customers more confident than when they first reached out.
You will handle high volume contact, maintain empathy, align with Boots' 'With you for life' mission, and meet performance KPIs while ensuring data security and compliant handling of customer information.
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Seasonal CX Advisor: Multichannel Support & Customer Care in City of Westminster employer: Boots UK
At Boots, we are redefining the beauty retail experience, and as a Beauty Specialist, you'll be at the forefront of this exciting journey. Our vibrant work culture fosters collaboration and shared success, with no individual commission pressure, allowing you to focus on creating genuine connections with customers. With extensive training opportunities, a generous product allowance, and a commitment to employee wellbeing, Boots is an exceptional employer dedicated to supporting your growth and helping you thrive in your career.
