Responsibilities
- Handling 80-100 calls from Boots customers during peak periods, ensuring a prompt and professional response.
- Understanding customer needs to provide tailored support and solutions.
- Assisting with queries about Boots.com, the Advantage Card, and our Healthcare services.
- Encouraging customers to take up relevant services, focusing on achieving agreed targets while maintaining excellent customer care.
- Collaborating with team members to enhance the overall customer experience.
Training Program
You’ll receive structured training and strong support from day one. Your first week is full time, regardless of contracted hours, so you can build confidence quickly. By the end of week one, you’ll begin taking customer calls with close guidance from our training team. After this, you’ll move into our graduation area, where you’ll continue to develop your skills in a supported environment. During this period, you’ll learn new systems, build your product knowledge, and gradually take on more complex queries with help always on hand.
Career Development
As a Customer Service Advisor at Boots, the skills you develop don’t just stop at the contact centre – they can take you anywhere in the business. Whether you’re interested in moving sideways to explore a different team or progressing upwards into new roles, there’s something for everyone, and we provide the support to help you get there. Our teams offer guidance on writing CVs, interview techniques, networking, and building new skills, so you can take on fresh challenges and grow your career in the direction that interests you most.
Qualifications
- The ability to understand and address customer needs and challenges with genuine empathy and compassion.
- A knack for resolving customer queries efficiently and effectively.
- Comfortable working in a fast‑paced environment while maintaining high‑quality service.
- Excellent organisational skills to manage multiple tasks.
- Proficiency in using computer systems and adapting to new software with ease.
- Previous experience in a customer service environment (preferred).
- Problem‑solving skills.
- A willingness to learn and adapt in a fast‑paced setting.
What You’ll Be Doing
You’ll support customers by listening, understanding their needs, and finding the right solution to their problem – leaving them feeling more supported than when they first reached out. Exceptional customer service isn’t just a goal here – it’s what we do every day and knowing the impact you’ve made to each individual is what makes this role truly rewarding.
Equal Employment Opportunity
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Shift Patterns
Monday to Friday 8:30am to 6:30pm
Saturday 8:45am to 5pm
Sunday 10am to 5pm
Shift patterns are designed to provide a healthy work‑life balance. You will enjoy two full weekends off in a 4‑week rotation. For example: Week 1: 44 hours spread across 6 days; Week 2: 31 hours over 4 days. We only consider part‑time applicants who can work at least 25 hours per week and are available on weekends.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
MyBoosts gives you that little lift in your everyday.
