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For Companies At a Glance
- Tasks: Engage with customers, offer product advice, and create memorable shopping experiences.
- Company: Join the festive team at Boots, a leading retail brand.
- Benefits: Enjoy competitive pay, generous discounts, and 24/7 support.
- Why this job: Be part of the excitement this Christmas and make a real difference for customers.
- Qualifications: Customer service skills and a passion for helping others.
- Other info: Potential for permanent roles and career growth opportunities.
Overview
The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round. This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
Role and responsibilities
- You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:
Responsibilities
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: We\’re proud of our stores, so you will ensure every area always looks its best.
- Online order support: While this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.
What you\’ll need
- Full training is provided for this role, but these are the essential skills or experience needed to succeed:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year\’s Day.
- Customer Service Skills: We\’re looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
- Operations Ready: You\’ll need to be able to balance customer care with daily shopfloor and operational tasks
- Tech-Savvy: It\’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
- Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
- Physical Stamina: You\’ll be on your feet, standing, walking and lifting. If you\’re ready to stay busy and active, this is the role for you!
- Brand Ambassador: We\’re looking for people who love our Boots ethos, products and services and can\’t wait to share them with customers.
Desirable experience (not essential)
- Experience in a retail or customer-facing environment
- Familiar with Boots products and services so you can help customers
Career development
Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories.
Benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
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Christmas Customer Advisor - Zone A employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor - Zone A
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers feel special, think of examples from your past experiences where you went above and beyond for someone. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you care about the role and are ready to represent the Boots brand with pride.
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our careers page and submit your details. It’s the best way to ensure we get your info and can consider you for this exciting opportunity.
We think you need these skills to ace Christmas Customer Advisor - Zone A
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you love helping customers and what makes you a great fit for the Christmas Customer Advisor role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience you have in customer service or retail, and mention specific skills that match what we’re looking for, like being tech-savvy or a team player.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Boots UK
✨Know Your Customer Service Skills
Make sure you can highlight your customer service skills during the interview. Think of specific examples where you've gone above and beyond to help a customer, as this role is all about creating memorable experiences.
✨Familiarise Yourself with Boots Products
Do a bit of homework on Boots' products and services. Being able to discuss your favourite items or recent promotions will show your enthusiasm and help you connect with the interviewers.
✨Show Your Team Spirit
This role requires a collaborative mindset, so be ready to talk about times when you've worked well in a team. Share examples that demonstrate your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Operational Questions
Since you'll be balancing customer care with operational tasks, be prepared to answer questions about how you would handle busy periods or manage stock. Think about scenarios where you've successfully juggled multiple responsibilities.
