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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and career growth opportunities.
- Why this job: Gain valuable experience in retail while making a difference for customers.
- Qualifications: Strong communication skills and a passion for teamwork.
- Other info: Award-winning training provided; perfect for first-time job seekers or experienced candidates.
The predicted salary is between 12 - 14 £ per hour.
Overview
You will work onsite and report into the Assistant or Store Manager. Your role could be to help on the tills, advise our customers, or work in our back shop.
Responsibilities
- Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or simply offering a basket.
- Get to know in-store offers and schemes and promote them — the more information we can give our customers, the better.
- Help our stores run smoothly — ensuring the right products are displayed on the shop floor, providing a great service on our tills, or helping with stock in the stock rooms.
- Work with other team members to provide a great shopping experience, ensuring the store is clean and presentable and a store everyone can be proud of.
You will be provided with award-winning training accredited by the Institute of Customer Service. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have experience with retail and you’re looking for a new challenge — this could be the start of a new career with us.
Essential skills / Qualifications
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Desirable skills or experience
- Experience providing customer care and delivering great customer service, but this is not essential.
Benefits and pay
- The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you — find out more at boots.jobs/rewards.
Why Boots? At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
Customer Advisor in Cheltenham employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Cheltenham
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This way, you can show off your knowledge and passion for the brand, making you stand out as a proud ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or resolve an issue. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A neat appearance shows that you care about the role and are ready to represent the Boots brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that first step towards a rewarding career with us.
We think you need these skills to ace Customer Advisor in Cheltenham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Customer Advisor role. Mention any relevant experience or qualities that align with our values at Boots — we love a good fit!
Show Your Customer Service Skills: Since this role is all about helping customers, share examples of how you've provided great service in the past. Whether it’s a specific situation or just your general approach, we want to see your customer care skills in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the info you need about the role and benefits there too.
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Boots. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Make sure to ask clarifying questions and summarise their points to show you understand. This is crucial for a role that involves advising customers.
✨Show Team Spirit
Since teamwork is key in this role, be prepared to share examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support colleagues to create a great shopping experience.
✨Emphasise Customer Care
Think of specific instances where you've provided excellent customer service, even if it's not in a retail setting. Share these stories during your interview to illustrate your commitment to making customers feel valued and at ease.
