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- Tasks: Be the go-to person for care home customers, ensuring top-notch service and support.
- Company: Join Boots UK, a leader in healthcare with a focus on community and inclusivity.
- Benefits: Enjoy flexible benefits, employee discounts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: NVQ2 in Pharmaceutical Science and problem-solving skills in healthcare.
- Other info: Part-time role with opportunities for flexible working arrangements.
The predicted salary is between 24000 - 36000 £ per year.
As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.
Your Priorities Will Include:
- Planning the Care Services workload to ensure that your team provides the very best service possible.
- Working in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
- Resolving queries and issues raised by care homes.
- Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
- Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign‑up of new business.
- Working across all parts of the pharmacy in the store, including the healthcare counter.
What You’ll Need To Have:
- NVQ2 in Pharmaceutical Science (or equivalent).
- Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.
- It would be great if you also have NVQ3 in Pharmaceutical Science (or equivalent).
- A full driving licence as you’ll visit the Care Homes you’re supporting.
Our Benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s Next:
If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Pre‑employment check:
This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Ban the Box:
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Job details:
- Seniority level: Entry level
- Employment type: Part‑time
- Job function: Health Care Provider
- Industry: Retail
Care Services Customer Partner in Cheltenham employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Services Customer Partner in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to care homes. A friendly chat can open doors and give you insights that might just land you that Care Services Customer Partner role.
✨Tip Number 2
Prepare for your interview by brushing up on your problem-solving skills. Think of examples from your past experiences where you’ve tackled challenges head-on. Boots loves candidates who can think on their feet!
✨Tip Number 3
Show your passion for customer care! During interviews, share stories that highlight your commitment to providing excellent service. Remember, it’s all about making a positive impact on care home users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and benefits we offer at Boots.
We think you need these skills to ace Care Services Customer Partner in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Care Services Customer Partner role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Problem-Solving Skills: Since this role involves resolving queries and issues, share specific examples of how you've tackled challenges in a healthcare environment. We want to see your ability to get it right for customers!
Highlight Relevant Qualifications: Don’t forget to mention your NVQ2 or NVQ3 in Pharmaceutical Science if you have them. These qualifications are key for us, so make sure they stand out in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Services Customer Partner. Familiarise yourself with the key tasks mentioned in the job description, like planning workloads and resolving queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since problem-solving is crucial in this role, prepare examples from your past experiences where you've successfully resolved issues in a healthcare environment. Be ready to discuss how you approached these challenges and what the outcomes were, as this will highlight your ability to get it right for customers.
✨Engage with Local Stakeholders
Understanding the importance of partnerships with care homes and local stakeholders is key. Research Boots' community involvement and think about how you can contribute to building those relationships. Bring up any relevant experiences you have in working collaboratively with others during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about the team dynamics, how success is measured in this position, or what opportunities there are for professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
