At a Glance
- Tasks: Help customers, manage tills, and ensure a great shopping experience.
- Company: Join Boots, a leading brand known for its customer care.
- Benefits: Competitive pay, employee discounts, and flexible benefits.
- Other info: Enjoy award-winning training and a supportive team environment.
- Why this job: Be a proud brand ambassador and make a difference in customer interactions.
- Qualifications: No experience needed; just a passion for helping others.
The predicted salary is between 27100 - 31400 £ per year.
You will work onsite and report into the Assistant or Store Manager. Your role includes helping at the tills, advising customers, or working in the back shop.
Responsibilities
- Help customers and put them at ease by listening, answering questions and giving great advice on our products.
- Recommend items they hadn't considered or offer a basket – little things make a difference.
- Get to know our in‑store offers and schemes and promote them.
- Ensure the right products are displayed on the shop floor, provide excellent service on the tills and help with stock in the stock rooms.
- Work with the team to keep the store clean and presentable, creating a great shopping experience.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
Essential skills & experience
- Full training is provided for this role.
- Excel in a varied, fast‑paced environment.
- Communicate and listen effectively.
- Enjoy working as part of a team and promoting a collaborative dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help customers find the best products for them.
Desirable skills & experience
- Experience providing customer care and delivering great customer service.
Working hours
This is a permanent role. Applicants must be able to commit to the advertised hours on a permanent basis and be flexible to work a variety of shift patterns throughout the week, including weekends.
Compensation & Benefits
- Hourly rate: £13.02 – £15.10 (London), increasing after six months in role.
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We are proud to be an equal‑opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor in Bury St Edmunds employer: Boots UK
Boots is an exceptional employer that prioritises employee development and well-being, offering award-winning training accredited by the Institute of Customer Service. With a strong focus on teamwork and a collaborative work culture, employees enjoy generous benefits including competitive pay, flexible working hours, and access to 24/7 counselling support, all within a vibrant London location that fosters a positive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Bury St Edmunds
✨Tip Number 1
Get to know the company inside out! Research Boots, their products, and their customer service ethos. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, try role-playing with a friend or family member. This will help you feel more comfortable and confident when it comes to interacting with customers during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows that you take the opportunity seriously and are ready to represent the Boots brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Advisor in Bury St Edmunds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Customer Advisor. Highlight any relevant experience you have in customer care and how you’ve made a difference in previous roles. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items and promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Make sure to ask clarifying questions and summarise their points to show that you understand and value their input.
✨Showcase Team Spirit
Since this role involves working closely with a team, be prepared to share examples of how you've successfully collaborated in the past. Highlighting your ability to work well with others will resonate with the interviewers.
✨Emphasise Customer Care
Prepare to discuss your previous experiences in customer service. Share specific instances where you went above and beyond to assist a customer, as this aligns perfectly with the company's focus on creating a great shopping experience.
