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- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and wellness support.
- Why this job: Kickstart your career with award-winning training and a supportive team.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Flexible hours available; we embrace diversity and inclusivity.
The predicted salary is between 12 - 14 £ per hour.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About The RoleYou will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What You’ll Need To HaveFull training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Customer Advisor in Broadstairs employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Broadstairs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your answers. Focus on your communication skills and how you can demonstrate your ability to provide great customer care. We want to see your personality shine through!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you respect the opportunity and are ready to represent the Boots brand proudly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a nice touch that reflects your customer service skills!
We think you need these skills to ace Customer Advisor in Broadstairs
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant skills and experiences. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your customer service skills!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps, and ensure you cover all the important bits without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Boots UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with Boots' products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide better answers but also demonstrate your communication skills, which are key for a Customer Advisor.
✨Show Your Team Spirit
Be ready to discuss examples of how you’ve worked well in a team. Boots values collaboration, so sharing experiences where you contributed to a positive team dynamic will impress your interviewers.
✨Emphasise Customer Care
Prepare to talk about any previous customer service experience, even if it’s informal. Highlighting your ability to connect with customers and make their shopping experience enjoyable will align perfectly with what Boots is looking for.
