At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots UK, a leading retail brand with a focus on customer care.
- Benefits: Earn £12.40 to £13.85 per hour, plus bonuses and generous employee discounts.
- Other info: Receive award-winning training and enjoy flexible working options.
- Why this job: Be part of a team that values inclusivity and personal growth while helping customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 14 £ per hour.
Boots UK, Bristol, England, United Kingdom
Salary – £12.40 to £13.85 per hour, increasing after 6 months in role.
About the role
You will work onsite and report to the Assistant or Store Manager. Your responsibilities may include working at the tills, advising customers, or assisting in the back shop.
Key responsibilities
- Help customers and put them at ease by listening, answering questions, and giving great advice on our products; recommend items they haven't considered or offer a basket.
- Know our in-store offers and schemes, and promote them to maximise customer benefit.
- Ensure the store runs smoothly – e.g., display items correctly on the shop floor, replenish stock from deliveries, and provide a great service to customers.
- Work with teammates to create a pleasant shopping experience, keeping the store clean and presentable.
- Receive award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help customers find the best products for them.
- Have 5 years of unbroken references to obtain an airside pass. References must be day specific, with no unaccounted periods between each reference date of more than 28 days. If a period exceeds 28 days, an additional reference should cover the short period. The five‑year period must cover the exact last 5 years from today.
It would be great if you also have
- Experience providing customer care and delivering great customer service (not essential).
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Why Boots
We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What's next
If your application is successful, you will be invited to attend an in‑store interview within the next 14 days. We are open to discussing flexible working options such as job share and reduced hours, and we offer reasonable adjustments to support applicants during the application and interview process.
Customer Advisor (Airport) in Bristol employer: Boots UK
Boots UK is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. As a Customer Advisor at our Bristol Airport location, you will benefit from award-winning training, generous employee discounts, and flexible working options, all while being part of a team dedicated to providing outstanding customer service. Join us in making a positive impact and enjoy a rewarding career with opportunities for advancement in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Airport) in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boots UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boots UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor (Airport) in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boots UK:Your cover letter is your chance to shine! Tell us why you want to work at Boots UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boots UK!
How to prepare for a job interview at Boots UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
