At a Glance
- Tasks: Help customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a trusted brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and generous leave policies.
- Other info: Receive award-winning training and enjoy career growth opportunities.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for teamwork.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
About the role:
- Works onsite and reports to the Assistant or Store Manager.
- Duties include helping at the tills, advising customers, and working in the back shop.
Key responsibilities include:
- Help customers and put them at ease – listening to learn more, answering questions, giving great advice on our products, recommending items, or offering a basket.
- Know our in‑store offers and schemes and promote them.
- Help the store run smoothly – ensure the right products are displayed on the shop floor, provide great service at the tills, and support stock in the stock rooms.
- Work with teammates to provide a great shopping experience, ensuring the store is clean and presentable.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you'll need to have:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team and promote a collaborative dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Desirable skills:
- Experience providing customer care and delivering great customer service (not essential).
Benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity / paternity / adoption leave pay and a gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Customer Advisor in Brigg employer: Boots UK
Boots is an exceptional employer, offering a competitive hourly rate that increases after six months, alongside generous employee discounts and a robust retirement savings plan. Our collaborative work culture fosters teamwork and personal growth, supported by award-winning training accredited by the Institute of Customer Service, ensuring that every team member can thrive in their role while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Brigg
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boots UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boots UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Brigg
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boots UK:Your cover letter is your chance to shine! Tell us why you want to work at Boots UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boots UK!
How to prepare for a job interview at Boots UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
