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- Tasks: Help customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and generous leave policies.
- Why this job: Be a brand ambassador and make a difference in customers' shopping experiences.
- Qualifications: Great communication skills and a passion for teamwork.
- Other info: Receive award-winning training and enjoy career growth opportunities.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
About the role:
- Works onsite and reports to the Assistant or Store Manager.
- Duties include helping at the tills, advising customers, and working in the back shop.
Key responsibilities include:
- Help customers and put them at ease – listening to learn more, answering questions, giving great advice on our products, recommending items, or offering a basket.
- Know our in‑store offers and schemes and promote them.
- Help the store run smoothly – ensure the right products are displayed on the shop floor, provide great service at the tills, and support stock in the stock rooms.
- Work with teammates to provide a great shopping experience, ensuring the store is clean and presentable.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you'll need to have:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team and promote a collaborative dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Desirable skills:
- Experience providing customer care and delivering great customer service (not essential).
Benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity / paternity / adoption leave pay and a gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Customer Advisor in Brentwood employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Brentwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots and their values. This will help you connect with the brand and show that you're genuinely interested in being a proud ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or resolve an issue. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your teamwork abilities! During the interview, share examples of how you've worked well with others in the past. Highlighting your collaborative spirit will resonate with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Boots. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in Brentwood
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've helped customers in the past and how you can bring that same energy to our team!
Be Yourself: Let your personality shine through in your application! We’re looking for genuine people who can connect with customers, so don’t be afraid to show us who you are and why you’d be a great fit for the role.
Tailor Your Application: Make sure to tailor your application to the specific role of Customer Advisor. Mention key responsibilities from the job description and how your skills align with them. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our company right there!
How to prepare for a job interview at Boots UK
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Advisor. Familiarise yourself with the duties like helping customers at the tills and promoting in-store offers. This will show that you're genuinely interested and prepared.
✨Practice Your People Skills
Since this role is all about customer interaction, practice how you would engage with customers. Think of scenarios where you might need to listen actively or provide advice. Role-playing with a friend can help you feel more confident.
✨Show Your Team Spirit
Emphasise your ability to work as part of a team during the interview. Share examples from past experiences where you collaborated with others to create a positive environment. This aligns perfectly with what they’re looking for!
✨Highlight Your Attention to Detail
Mention how you understand that the little things matter in customer service. Whether it’s keeping the store presentable or ensuring the right products are displayed, showing that you care about these details can set you apart from other candidates.