At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store operation.
- Company: Join Boots, a leading retailer with a focus on customer service.
- Benefits: Competitive pay, employee discounts, flexible benefits, and wellness support.
- Other info: Enjoy award-winning training and a supportive, inclusive work environment.
- Why this job: Gain valuable experience while making customers feel welcome and valued.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 27100 - 31400 £ per year.
Overview
You will work onsite and report into the Assistant or Store Manager. Your role may involve helping on the tills, advising customers, or working in our back shop.
Responsibilities
- Help customers feel at ease by listening, answering questions, and giving great advice on our products.
- Know our in‑store offers and schemes and promote them to customers.
- Help the store run smoothly by ensuring products are displayed correctly, providing a great till service, and assisting with stock in the stock rooms.
- Work with team members to maintain a clean and presentable store for customers.
- Receive award‑winning training accredited by the Institute of Customer Service and join as a Customer Advisor, gaining valuable experience or new challenges.
Essential skills and experience
Full training is provided for this role, and we are looking for people who excel in a varied environment, work at pace, communicate and listen effectively, enjoy working as part of a team, recognise the impact of small actions in customer interactions, and desire to be a proud brand ambassador for Boots.
Desirable skills and experience
Experience providing customer care and delivering great customer service (not essential).
Work conditions
This is a permanent role; please only apply if you can commit to the advertised hours, including weekend shifts. The hourly rate is £13.02 and up to £15.10 across selected London locations, increasing after six months.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity, paternity, and adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Equal Employment Opportunity
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, we change for the better.
Customer Advisor in Braintree employer: Boots UK
Boots is an exceptional employer that prioritises employee growth and inclusivity, offering award-winning training accredited by the Institute of Customer Service. With a strong focus on teamwork and customer care, employees enjoy generous benefits including a competitive hourly rate, flexible working options, and access to 24/7 support through our Employee Assistance Programme. Located in vibrant London, Boots provides a dynamic work environment where every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Braintree
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values and what makes them tick. This way, you can show how you align with their mission and why you're the perfect fit for the Customer Advisor role.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped customers in the past. Be ready to share these experiences during your interview, as they’ll want to see how you handle real-life situations and keep customers happy.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, and looking polished will help you stand out as a serious candidate for the Customer Advisor position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to the Boots team!
We think you need these skills to ace Customer Advisor in Braintree
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you passionate about customer service.
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience or skills that match the job description. We love seeing how you can contribute to our team at Boots!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what matters most!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you understand. This is crucial for a role that involves advising customers.
✨Showcase Team Spirit
Since this role requires working closely with team members, be prepared to share examples of how you've successfully collaborated in the past. Highlighting your ability to work as part of a team will resonate well with the interviewers.
✨Emphasise Customer Care
Even if you don't have extensive experience, think of times when you've provided great customer service, whether in a job or personal setting. Share these stories to illustrate your commitment to making customers feel valued and at ease.
