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- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and career growth.
- Why this job: Gain valuable experience in retail while making a difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Award-winning training provided and a supportive team environment.
The predicted salary is between 12 - 14 £ per hour.
Overview
You will work onsite and report into the Assistant or Store Manager. Your role could be to help on the tills, advise our customers, or work in our back shop.
Responsibilities
- Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or simply offering a basket.
- Get to know in-store offers and schemes and promote them — the more information we can give our customers, the better.
- Help our stores run smoothly — ensuring the right products are displayed on the shop floor, providing a great service on our tills, or helping with stock in the stock rooms.
- Work with other team members to provide a great shopping experience, ensuring the store is clean and presentable and a store everyone can be proud of.
- You will be provided with award-winning training accredited by the Institute of Customer Service.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have experience with retail and you’re looking for a new challenge — this could be the start of a new career with us.
Essential skills / Qualifications
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Desirable skills or experience
- Experience providing customer care and delivering great customer service, but this is not essential.
Benefits and pay
- The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you — find out more at boots.jobs/rewards.
Why Boots? At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
Customer Advisor in Bath employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Bath
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This way, you can show off your knowledge and passion for the brand, making you stand out as a proud ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or resolve an issue. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A neat appearance shows that you care about the role and are ready to represent Boots in the best light.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Advisor in Bath
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how your background aligns with the responsibilities of a Customer Advisor, especially your customer service skills!
Show Your Team Spirit: Since teamwork is key in our stores, share examples of how you've worked well with others in the past. We love seeing candidates who can collaborate and contribute to a positive team dynamic.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy, and you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Boots UK
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Boots. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Make sure to ask clarifying questions and summarise their points to show you’re genuinely interested in understanding their needs.
✨Showcase Team Spirit
Since teamwork is key in this role, be prepared to share examples of how you've successfully worked in a team before. Highlight any experiences where you contributed to a positive team dynamic or helped resolve conflicts.
✨Emphasise Customer Care
Prepare to discuss your approach to customer service. Share specific instances where you went above and beyond for a customer, as this will illustrate your commitment to providing excellent service and being a proud brand ambassador.
