At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in eye care.
- Company: Join Boots Opticians, a leader in eye care with a focus on inclusivity.
- Benefits: Enjoy bonuses, generous discounts, and flexible benefits tailored for you.
- Other info: Access industry-leading training and career development opportunities.
- Why this job: Shape your career while making a real difference in customers' lives.
- Qualifications: Customer service experience and a passion for learning are essential.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service and store operations to the clinical activities which include patient pre‑screening, dispensing and accuracy checks. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return‑to‑work reviews and performance management. We will support you in completing our industry‑leading ‘Step into Optics’ training programme to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
Responsibilities
- Lead and inspire your team to deliver an exemplary customer journey.
- Work closely with the Store Manager to create and deliver the commercial plan to grow the business.
- Manage all aspects of store operations, including customer service, clinical activities (patient pre‑screening, dispensing, accuracy checks) and day‑to‑day operations.
- Manage and develop a team with varied experience and clinical knowledge.
- Complete management tasks such as creating and maintaining rotas, conducting return‑to‑work reviews and performance management.
- Participate in the industry‑leading ‘Step into Optics’ training programme and available leadership training programmes.
Qualifications
- Experience working in a customer facing role.
- Desire to learn.
- Led or coached a team.
- Experience working in a clinical environment.
- Adult (over 18).
- Committed to a permanent role with the advertised hours.
- Flexible to work a variety of shift patterns, including weekend shifts.
Benefits
- Discretionary quarterly bonus.
- Generous employee discounts for you and a second person (terms and conditions apply).
- Clinical and non‑clinical career development opportunities.
- Enhanced maternity, paternity and adoption leave pay and a gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes.
- Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal Opportunity
Boots Opticians is a proud equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Retail Assistant Manager - Eye Care & Customer Experience in Ashton-under-Lyne employer: Boots UK
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can lead and inspire a diverse team while delivering outstanding customer experiences. Our commitment to employee growth is evident through our industry-leading training programmes, including the 'Step into Optics' initiative, alongside flexible benefits and generous discounts that enhance your work-life balance. Join us in a culture that values inclusivity and personal development, making every day at Boots Opticians a rewarding journey.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Manager - Eye Care & Customer Experience in Ashton-under-Lyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Boots Opticians' social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in customer service and team leadership, which are key for the Retail Assistant Manager role.
✨Tip Number 3
Show off your passion for eye care! Be ready to discuss any relevant experience you have in clinical environments. If you've led a team before, share specific examples of how you inspired them to deliver great customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Retail Assistant Manager - Eye Care & Customer Experience in Ashton-under-Lyne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering great customer experiences. Share specific examples of how you've gone above and beyond in previous roles to make customers feel valued.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase any experience you have in coaching or managing others. Talk about how you've inspired your team to achieve goals and develop their skills.
Be Clear About Your Clinical Experience:If you've worked in a clinical environment before, don’t forget to mention it! Detail your experience with tasks like patient pre-screening or dispensing, as this will show us you're ready for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots UK
✨Know Your Customer Journey
Before the interview, take some time to understand what an exemplary customer journey looks like at Boots Opticians. Think about how you can lead and inspire a team to deliver this experience. Be ready to share examples from your past roles where you've enhanced customer service.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading or coaching a team. Think of specific instances where you’ve helped team members develop their skills or overcome challenges. This will demonstrate your ability to manage a diverse team effectively.
✨Familiarise Yourself with Clinical Activities
Brush up on the clinical aspects mentioned in the job description, such as patient pre-screening and dispensing. Even if you’re not a clinical expert, showing that you have a basic understanding will highlight your commitment to learning and growing in this role.
✨Be Ready for Management Scenarios
Expect questions about management tasks like creating rotas or conducting performance reviews. Prepare some examples of how you’ve handled similar responsibilities in the past, focusing on your organisational skills and ability to support your team’s development.
