At a Glance
- Tasks: Lead a team to deliver amazing customer experiences and manage store operations.
- Company: Join Boots Opticians, a diverse and inclusive workplace committed to your growth.
- Benefits: Enjoy bonuses, generous discounts, flexible benefits, and career development opportunities.
- Other info: Flexible shifts available, with support for your career journey through training programmes.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Customer service experience and a passion for learning and team leadership.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service and store operations to the clinical activities which include patient pre‑screening, dispensing and accuracy checks. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return‑to‑work reviews and performance management. We will support you in completing our industry‑leading ‘Step into Optics’ training programme to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
Responsibilities
- Lead and inspire your team to deliver an exemplary customer journey.
- Work closely with the Store Manager to create and deliver the commercial plan to grow the business.
- Manage all aspects of store operations, including customer service, clinical activities (patient pre‑screening, dispensing, accuracy checks) and day‑to‑day operations.
- Manage and develop a team with varied experience and clinical knowledge.
- Complete management tasks such as creating and maintaining rotas, conducting return‑to‑work reviews and performance management.
- Participate in the industry‑leading ‘Step into Optics’ training programme and available leadership training programmes.
Qualifications
- Experience working in a customer facing role.
- Desire to learn.
- Led or coached a team.
- Experience working in a clinical environment.
- Adult (over 18).
- Committed to a permanent role with the advertised hours.
- Flexible to work a variety of shift patterns, including weekend shifts.
Benefits
- Discretionary quarterly bonus.
- Generous employee discounts for you and a second person (terms and conditions apply).
- Clinical and non‑clinical career development opportunities.
- Enhanced maternity, paternity and adoption leave pay and a gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes.
- Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal Opportunity
Boots Opticians is a proud equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Assistant Store Manager (Retail) in Ashton-under-Lyne employer: Boots UK
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can lead and inspire a diverse team while delivering outstanding customer service. Our commitment to employee development is evident through our industry-leading training programmes, including the 'Step into Optics' initiative, which equips you with the skills needed for a successful career in optics. With generous benefits such as discretionary bonuses, flexible working options, and a supportive culture that values diversity and inclusion, Boots Opticians is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (Retail) in Ashton-under-Lyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boots Opticians on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We all know that confidence is key, so role-play with a friend to nail those responses!
✨Tip Number 3
Show your passion for optics! Brush up on the latest trends in the optical industry and be ready to discuss how you can contribute to Boots Opticians' growth. It’ll show you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Boots Opticians family.
We think you need these skills to ace Assistant Store Manager (Retail) in Ashton-under-Lyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight any customer service experience and leadership roles you've had, as these are key to what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how you can inspire a team. Be genuine and let your personality come through – we want to get to know the real you!
Showcase Your Team Management Skills:Since you'll be managing a diverse team, it's important to demonstrate your ability to lead and develop others. Share specific examples of how you've coached or supported team members in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Boots UK
✨Know Your Stuff
Before the interview, make sure you understand Boots Opticians' values and the specifics of the Assistant Store Manager role. Familiarise yourself with their customer service approach and clinical activities like patient pre-screening and dispensing. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading or coaching a team. Think of specific examples where you've inspired others or improved team performance. Highlight how you can manage a diverse team and contribute to their development, as this is key for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Prepare scenarios related to customer service challenges or team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training programmes available, the store's commercial goals, or how they measure success in customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
