Claims and Complaints Manager in Nottingham

No7 Beauty Company is made up of five iconic brands: No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

You will be working at the heart of the business, with technical and marketing teams, to co-create innovative and fully supported claims for use on pack or in multiple social and advertising channels. You will be key in setting the evidence requirements for the claim to be supported, reviewing the evidence, and gaining alignment on any uncertainties. You will be one of two Claims Managers, reporting to the Head of Claims and Comms Integrity.

• Lead claims into Research, New Product Development, and communication plans, including understanding of Legal and Regulatory colleagues.
• Provide claims expertise during innovation stages and in product development, defining claims evidence/support strategies that align with regulatory assessments, underpinning science and competitor analysis.
• Work with Science and Claims teams to ensure optimised testing to target claims, building scientific expertise in claims and methodologies to improve.
• Author and review claims documentation/narrative for proactive claims approval to improve value, or reactive claims challenges.
• Provide creative input into claims brainstorming, using understanding of the science, test methods, formulation efficacy and regulatory guardrails.
• Ensure GAT and BCD handover, then review marketing material and other assets for compliance to approved claims.
• Keep up to date with the claims landscape in key markets using claims authority requirements and adjudications, regulatory knowledge, legal activity, competitor activity and any other intel.
• Provide risk-based expert recommendations, escalating on time any issues that could be a threat/opportunity for the business.
• Develop guidance notes for claims use and required supporting evidence.
• Lead in the strategic prioritisation, authoring & training of new standards and updates (and guidance notes) for activation in the business and submission to quality management system submission.
• Support implementing and training on claims process to No7BC, TSPs and suppliers, and global claims record/matrix processes.
• Develop strong relationships with internal/external stakeholders/partners, including KOLs and claims authorities, promoting best practice, negotiate to achieve favourable outcomes for No7 BC.
• Represent the business in relevant trade associations, influence regulatory changes and guidance notes to achieve a favourable outcome.
• Liaise directly with marketing teams and review pack copy and promotional material.

• Bachelor's degree in a life science discipline (e.g., Biology, Cosmetic Science, Pharmacology, Dermatology) and/or substantial experience.
• At least 5 years' experience working in a regulatory or claims environment.
• Summarise and articulate technical information to diverse audiences both verbally and in writing.
• Determine and develop approaches to solutions with technical guidance on a variety of problems of moderate scope and complexity.
• Analyse data and detect trends.

• Knowledge of the Beauty Markets (Key brands, product types and claims).
• Knowledge of the Regulatory landscape for beauty, devices and medicinal products.
• Awareness of good practice in statistical analysis.

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.