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Job Description
As a Store Manager you will work in store and really drive the success of your store and inspire your teams with your love for great customer care. Your passion and strategy will help the business to grow and change for the better. With opportunities to progress your career in beauty, healthcare and opticians, our training teams will ensure you have all the tools you need to succeed in your current role and beyond.
About the role
You will:
- Lead, challenge and inspire your team to deliver business growth by providing exceptional care to our customers and patients.
- Lead the sales and performance of your store, whilst keeping our customers close to heart.
- Be a passionate ambassador for our Boots brand, helping us work towards becoming the world\\\’s best pharmacy led health and beauty retailer.
- Make the shop floor your own, get to know our teams, sales and operations.
- Consider what can we do to change for the better to set Boots apart from other retailers.
- Get to know your teams – find out what they like and what they want to see change.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
- Retail management and commercial experience, with great customer service skills.
- Understanding of how to lead and deliver a company strategy, with the ability to implement in store to drive strong performance results.
- Ability to work at pace and react to the changing needs of the customer.
- A collaborative personality and able to thrive in a team centered approach.
- A passion for keeping up to date with your own learning and development.
- Ability to coach and develop individuals and teams.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.
- Experience and comfortable with navigating and embracing new technology
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at Boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\\\’s next
If you apply for this role, you will be invited to take a timed online assessment, if you require any adjustments and assistance with this please contact us at careers@boots.co.uk. Once you have completed the assessment, our team will review your application and be in touch to update you.
If your application is successful; our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Business Area
Retail
Function
Retail Management
Keywords
Retail, Stores, Management, Customer, Leadership, Customer Service, Manager, FMCG, Store Leadership, Profit, Loss, Sales, Retail Sales, Regional
Hours per week
37.5
Latitude,longitude 1
51.751934267,-0.471908277
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
Over 35 hours per week
Company
UK Stores
Division
16 – United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
6 – East
Area
161 – West Hertfordshire
Store
739 – HEMEL HEMPSTEAD
Req Posted Date
29-Oct-2025
County
Hertfordshire
Country
UK
Address 1
149 Marlowes
Address 2
Hemel Hempstead
Address 3
Hertfordshire
Post Code
HP1 1BB
Source
Boots
#J-18808-Ljbffr
Contact Detail:
Boots Opticians Recruiting Team
We think you need these skills to ace Store manager (non pharm) Medium
How to prepare for a job interview at Boots Opticians
✨Know Your Store Inside Out
Before the interview, take some time to familiarise yourself with the store's layout, products, and services. Understand what makes this particular Boots store unique and how it fits into the wider brand strategy. This knowledge will show your passion for the role and your commitment to driving success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired your team or improved customer service. Be ready to discuss your approach to coaching and developing individuals, as this is key for a Store Manager role.
✨Emphasise Customer Care
Since exceptional customer care is at the heart of this role, come prepared with stories that highlight your customer service skills. Discuss how you've gone above and beyond to meet customer needs and how you plan to instil this same passion in your team.
✨Be Ready to Adapt
The retail environment can change rapidly, so be prepared to discuss how you've adapted to new challenges in the past. Share examples of how you've reacted to changing customer needs or implemented new strategies to improve store performance. This will demonstrate your ability to thrive in a fast-paced setting.
