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- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and 24/7 support.
- Why this job: Gain valuable experience in a dynamic environment while helping customers.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Award-winning training provided and opportunities for career growth.
The predicted salary is between 12 - 14 £ per hour.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role:
- You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.
- Help our customers and put them at ease, whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it’s the little things that make a difference.
- Get to know our in‑store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you’ll need to have:
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have:
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑time employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Rugby employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Rugby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and customer service approach. This will help you connect better during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice your customer interaction skills! Since the role is all about helping customers, think of scenarios where you can demonstrate your ability to listen and provide great advice. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to keep in touch with you throughout the process.
We think you need these skills to ace Customer Advisor in Rugby
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Customer Advisor role. Mention any relevant experience or qualities that align with our values, like teamwork and customer care.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, focusing on your key achievements and experiences that relate to the job. Avoid fluff – we want the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the info you need about the role there too.
How to prepare for a job interview at Boots Opticians
✨Know the Company
Before your interview, take some time to research Boots. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Practice Common Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'Can you give an example of teamwork?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. During the interview, demonstrate your ability to listen and respond thoughtfully. Use examples from past experiences where you successfully communicated with customers or team members.
✨Highlight Your Team Spirit
Boots values collaboration, so be sure to share examples of how you've worked well in a team. Talk about your role in group projects or how you’ve supported colleagues in previous jobs to create a positive work environment.