Optical Store Team Lead — Customer Care & Clinic Ops in London
Optical Store Team Lead — Customer Care & Clinic Ops

Optical Store Team Lead — Customer Care & Clinic Ops in London

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to enhance customer experiences and manage store operations.
  • Company: A leading retail optical company in the UK with a focus on customer care.
  • Benefits: Bonuses, discounts, and extensive training for personal and professional growth.
  • Why this job: Make a real difference in customer care while developing your leadership skills.
  • Qualifications: Experience in customer service and a passion for team development.
  • Other info: Join a dynamic team with opportunities for career advancement.

The predicted salary is between 36000 - 60000 £ per year.

A leading retail optical company in the UK is seeking a Team Leader to enhance customer experiences and lead store operations. The successful candidate will manage both customer service and clinical activities while supporting the team in their development.

With extensive training programs, this role offers the opportunity to grow both clinically and in leadership, supported by a range of benefits including bonuses and discounts.

Optical Store Team Lead — Customer Care & Clinic Ops in London employer: Boots Opticians

As a leading retail optical company in the UK, we pride ourselves on fostering a supportive and dynamic work environment where our Team Leaders can thrive. With extensive training programmes and clear pathways for career advancement, we empower our employees to enhance their skills in both customer service and clinical operations. Our commitment to employee well-being is reflected in our attractive benefits package, including bonuses and discounts, making us an excellent employer for those seeking meaningful and rewarding careers.
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Contact Detail:

Boots Opticians Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Optical Store Team Lead — Customer Care & Clinic Ops in London

Tip Number 1

Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.

Tip Number 2

Prepare for the interview by practising common questions related to customer care and team leadership. We should also think about specific examples from our past experiences that showcase our skills in these areas.

Tip Number 3

Show off our passion for customer service! During interviews, let’s share stories that highlight how we’ve gone above and beyond for customers. This will demonstrate that we’re the right fit for enhancing customer experiences.

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up.

We think you need these skills to ace Optical Store Team Lead — Customer Care & Clinic Ops in London

Customer Service Skills
Leadership Skills
Team Management
Clinical Knowledge
Training and Development
Communication Skills
Problem-Solving Skills
Operational Management
Sales Skills
Adaptability
Interpersonal Skills

Some tips for your application 🫡

Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for enhancing customer experiences. Share specific examples of how you've gone above and beyond in previous roles to make customers feel valued.

Highlight Leadership Skills: As a Team Leader, you'll be guiding others, so make sure to showcase your leadership experience. Talk about times you've supported team development or led initiatives that improved operations.

Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences align with the role. Use keywords from the job description to demonstrate that you understand what we’re looking for.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.

How to prepare for a job interview at Boots Opticians

Know the Company Inside Out

Before your interview, make sure you research the optical company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.

Showcase Your Leadership Skills

As a Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight how you can enhance both customer experiences and team dynamics.

Prepare for Clinical Questions

Since this role involves clinical activities, brush up on relevant knowledge and practices. Be ready to discuss how you would handle clinical operations and support your team in this area. Showing confidence in your clinical understanding will set you apart.

Ask Insightful Questions

At the end of the interview, have a few thoughtful questions prepared. Inquire about the training programs, team development opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in growing with the company.

Optical Store Team Lead — Customer Care & Clinic Ops in London
Boots Opticians
Location: London

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