At a Glance
- Tasks: Help customers with skincare advice and personalised consultations.
- Company: Join Liz Earle, a brand known for natural beauty and exceptional customer care.
- Benefits: Enjoy up to 75% employee discount, flexible hours, and a generous holiday allowance.
- Other info: Flexible working options available; perfect for students looking for part-time work.
- Why this job: Be part of a supportive team that values diversity and empowers you to shine.
- Qualifications: No specific experience needed, just a passion for beauty and helping others.
Job Description
The hourly rate for this role is £12.98 - £13.81 depending on location.
Being a Liz Earle Customer Advisor is an exciting role where you\'ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.
At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These values guide how we work with each other and our customers.
About the roleYou will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:
Build great relationships with our customers and your colleagues
Provide personalised consultations and skin services
Meet your sales targets and inform customers about our Liz Earle offers and in‐store promotions
Complete our award‐winning 12‐month Skin School development programme
Ensure your counter is beautifully presented to showcase the range of Liz Earle products
What you\'ll need to have
Welcome each customer and treat everyone with empathy and understanding
Enjoy meeting sales targets and playing your part to deliver great team performance
Love to learn and keep up to date with the latest skincare trends
Are comfortable working both on your own and within a team
Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs
It would be great if you also have
Previous experience working with customers
Experience using skincare products on customers
Our benefits
Liz Earle Employee discount of up to 75%
Store discount (e.g., Boots or John Lewis)
Quarterly Liz Earle Goody Box
Discretionary team bonus scheme
Become a certified skin expert with our CIBTAC certification
Generous holiday allowance that increases with length of service
Personal Pension Scheme
Who we areFive iconic brands make up No7 Beauty Company – No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone and are committed to scientific innovation, sustainability and social responsibility.
We are an equal‐opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.
What\'s next?If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in‐store interview within the next 14 days.
We are always open to discussing possible flexible working options, including job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
Information about the roleLocation: Edinburgh Princes Street store, 101–103 Princes Street, Edinburgh, EH2 3AD.
Hours: 7.5 per week, typically Wednesdays or Saturday/Sunday, covering shifts between 9 am and 7 pm. Shift patterns will include 2 Wednesdays a month, one Saturday and one Sunday.
Basic pay: £12.98 – £13.81 per hour (depending on location).
We look forward to welcoming the right candidate to our team.
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Liz Earle - Customer Advisor in Edinburgh employer: Boots Opticians
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values empathy, teamwork, and personal growth. Our Edinburgh Princes Street location provides a unique opportunity to engage with customers in a beautiful setting while enjoying generous employee benefits, including up to 75% discount on products, a comprehensive development programme, and a commitment to diversity and inclusion. Join us to be part of a brand that not only cares for its customers but also invests in the well-being and success of its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Customer Advisor in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boots Opticians. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boots Opticians before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Liz Earle - Customer Advisor in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boots Opticians:Your cover letter is your chance to shine! Tell us why you want to work at Boots Opticians specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boots Opticians!
How to prepare for a job interview at Boots Opticians
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
