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- Tasks: Help customers with healthcare advice and product recommendations.
- Company: Join Boots, a leading health and beauty retailer transforming healthcare accessibility.
- Benefits: Enjoy flexible hours, employee discounts, and a supportive work environment.
- Why this job: Be part of a team that values inclusivity and personal growth while making a difference in health.
- Qualifications: No experience needed; just bring your passion for health and customer service.
- Other info: Full training provided, with opportunities for career advancement.
The salary for this role is £12.36 and up to £13.53 across selected locations within London. No previous experience required & full training will be provided.
Healthcare at Boots is changing! We are re-imagining the healthcare to make it more accessible and exciting in stores and online. Customers will experience healthcare in a re-inspired, modern environment where they can be offered personalised and expert advice. This is where the Boots Healthcare Sales Assistants come in with their in-depth knowledge across health and wellness to enhance every customer and patient’s experience.
As a Healthcare Sales Assistant, your role will be to deliver complete care by giving advice on healthcare products and services. You will also:
- Provide holistic healthcare advice, helping our customers and patients to make appropriate choices about health and wellness products and services.
- Talk with and approach customers using The Boots Healthcare Way to ensure they have a choice of solutions and the right advice to meet their needs.
- Be the store’s health and wellbeing ambassador, keeping up to date with the latest products and topics in the health and wellness world.
- Embrace and promote the Boots omnichannel offering and signpost customers and patients to further solutions (e.g. Pharmacy Services, Online Doctor, Boots.com).
- Build strong relationships with customers and the local community.
- Refer patients to an appropriate healthcare professional as necessary (e.g. Pharmacist).
These are the essential skills or experience needed to succeed in this role:
- Energy and passion for finding the best solutions for your customers.
- Curious about patients, customers and their holistic health and wellbeing.
- Empathetic and able to interact sensitively.
- A team player that loves to contribute to the team and store’s success.
- Digitally savvy and comfortable embracing technology and the omnichannel offering.
- Sales-driven and focused on delivering a great customer experience.
- You will be an ambassador for the Boots brand, with a desire to learn about everything health.
- You will be prepared to complete a Healthcare training Programme at NVQ2 or equivalent.
It would be great if you also have:
- Experience in a healthcare setting.
Our benefits include:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
If your application is successful, you’ll be invited to an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Healthcare Specialist employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Specialist
✨Tip Number 1
Familiarise yourself with Boots' healthcare products and services. Understanding the range of offerings will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Show your passion for health and wellness by staying updated on current trends and topics in the industry. This will not only impress your interviewers but also help you connect with customers effectively.
✨Tip Number 3
Practice your customer interaction skills. Role-playing scenarios can help you become more comfortable approaching customers and providing them with tailored advice, which is crucial for this role.
✨Tip Number 4
Emphasise your teamwork abilities during the interview. Being a team player is essential at Boots, so share examples of how you've successfully collaborated with others in previous roles or experiences.
We think you need these skills to ace Healthcare Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Healthcare Specialist position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for healthcare and customer service. Mention any relevant experiences, even if they are not directly in healthcare, that demonstrate your ability to empathise and connect with customers.
Highlight Relevant Skills: Make sure to emphasise skills such as teamwork, digital savviness, and sales focus in your CV. Use specific examples to illustrate how you've successfully used these skills in past roles or situations.
Proofread Your Application: Before submitting your application, thoroughly proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Boots Opticians
✨Show Your Passion for Healthcare
Make sure to express your enthusiasm for healthcare during the interview. Talk about why you are interested in helping customers with their health and wellness needs, and how you can contribute to creating a positive experience for them.
✨Demonstrate Empathy and Communication Skills
As a Healthcare Specialist, you'll need to interact sensitively with customers. Prepare examples of how you've successfully communicated with others in the past, especially in challenging situations, to showcase your empathetic nature.
✨Familiarise Yourself with Boots' Offerings
Research Boots' healthcare products and services before the interview. Being knowledgeable about their omnichannel offerings will show that you're proactive and genuinely interested in the role.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask your interviewers. This not only shows your interest in the position but also gives you a chance to learn more about the company culture and expectations.
