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- Tasks: Help customers with healthcare advice and product choices in a modern, supportive environment.
- Company: Join Boots, a leading name in healthcare, dedicated to making wellness accessible and exciting.
- Benefits: Enjoy flexible working options, generous discounts, and a supportive benefits package including counselling services.
- Why this job: Be part of a team that values inclusivity and personal growth while making a real impact on community health.
- Qualifications: No experience needed; just bring your passion for health and a willingness to learn.
- Other info: Full training provided, with opportunities for career advancement and personal development.
The salary for this role is £12.36 and up to £13.53 across selected locations within London. No previous experience required & full training will be provided.
Healthcare at Boots is changing! We are re-imagining the healthcare to make it more accessible and exciting in stores and online. Customers will experience healthcare in a re-inspired, modern environment where they can be offered personalised and expert advice. This is where the Boots Healthcare Sales Assistants come in with their in-depth knowledge across health and wellness to enhance every customer and patient’s experience.
About the role:
As a Healthcare Sales Assistant, your role will be to deliver complete care by giving advice on healthcare products and services. You will also:
- Provide holistic healthcare advice, helping our customers and patients to make appropriate choices about health and wellness products and services.
- Talk with and approach customers using The Boots Healthcare Way to ensure they have a choice of solutions and the right advice to meet their needs.
- Be the store’s health and wellbeing ambassador, keeping up to date with the latest products and topics in the health and wellness world.
- Embrace and promote the Boots omnichannel offering and signpost customers and patients to further solutions (e.g. Pharmacy Services, Online Doctor, Boots.com).
- Build strong relationships with customers and the local community.
- Refer patients to an appropriate healthcare professional as necessary (e.g. Pharmacist).
What you’ll need to have:
These are the essential skills or experience needed to succeed in this role:
- Energy and passion for finding the best solutions for your customers.
- Curious about patients, customers and their holistic health and wellbeing.
- Empathetic and able to interact sensitively.
- A team player that loves to contribute to the team and store’s success.
- Digitally savvy and comfortable embracing technology and the omnichannel offering.
- Sales-driven and focused on delivering a great customer experience.
- You will be an ambassador for the Boots brand, with a desire to learn about everything health.
- You will be prepared to complete a Healthcare training Programme at NVQ2 or equivalent.
It would be great if you also have:
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criterion:
- Experience in a healthcare setting.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What’s next:
If your application is successful, you’ll be invited to an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Healthcare Specialist employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Specialist
✨Tip Number 1
Familiarise yourself with Boots' healthcare products and services. Understanding the range of offerings will help you engage confidently with customers and demonstrate your commitment to their health and wellness.
✨Tip Number 2
Practice your customer interaction skills. Since you'll be providing advice and support, role-playing different scenarios with friends or family can help you feel more comfortable and prepared for real-life situations.
✨Tip Number 3
Stay updated on current health and wellness trends. Being knowledgeable about the latest topics will not only enhance your conversations with customers but also position you as a trusted advisor in the store.
✨Tip Number 4
Embrace the omnichannel approach that Boots promotes. Familiarise yourself with how online services integrate with in-store experiences, so you can effectively guide customers to the right solutions, whether in person or online.
We think you need these skills to ace Healthcare Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Healthcare Specialist position. Tailor your application to highlight how your interests and abilities align with these requirements.
Highlight Relevant Skills: Even if you don't have direct experience, emphasise any transferable skills such as customer service, empathy, or teamwork. Mention your passion for health and wellness, as well as your willingness to learn.
Craft a Personal Statement: Write a compelling personal statement that reflects your enthusiasm for the role and the company. Discuss why you want to work at Boots and how you can contribute to their mission of providing accessible healthcare.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Boots Opticians
✨Show Your Passion for Healthcare
Make sure to express your enthusiasm for healthcare and helping customers. Talk about why you are interested in the role and how you can contribute to enhancing customer experiences at Boots.
✨Familiarise Yourself with The Boots Healthcare Way
Understand the principles of The Boots Healthcare Way. Be prepared to discuss how you would approach customers and provide them with tailored advice, showcasing your ability to connect with their needs.
✨Demonstrate Empathy and Communication Skills
Since the role involves interacting with customers, practice demonstrating empathy and effective communication. Think of examples where you've helped others or resolved issues, as this will highlight your suitability for the position.
✨Stay Updated on Health and Wellness Trends
Research current trends in health and wellness products. Being knowledgeable about the latest offerings will show your commitment to being a health ambassador and your readiness to engage with customers confidently.
