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For Companies At a Glance
- Tasks: Engage with customers, provide health advice, and support their wellness journeys.
- Company: Join Boots, a leading health and beauty retailer committed to inclusivity and community wellbeing.
- Benefits: Enjoy flexible benefits, employee discounts, and access to 24/7 counselling support.
- Why this job: Make a real impact on customer health while developing your skills in a supportive environment.
- Qualifications: No experience needed; just bring your passion for health and a friendly attitude.
- Other info: Full training provided, with opportunities for career growth through our Healthcare Training Programme.
Job Description
The salary for this role is £12.98 and up to £14.36 across selected locations within London. No previous experience required & full training will be provided
Do you have a passion for health, wellness, and making a difference?
If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you. As a Health and Wellness Sales Advisor, you’ll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing.
You’ll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them – all while supporting sales through genuine, feel-good service. You’ll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive.
Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you’ll play a vital role in helping them feel healthier, happier, and more confident in their choices.
About the role
- Reporting to the Assistant Manager, you’ll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.
- You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including our in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.
- This is an interactive, people-focused role – you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs
- This is a sales-based role, but it’s all about team success—no competitive, performance-based commission here.
- We’ll support you to complete a Healthcare Training Programme at NVQ2 level.
- We’re proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
- Enthusiasm and passion for all things health and wellness
- A warm, approachable manner and confident to start conversations with customers
- Able to put customers at ease so they feel comfortable to share their healthcare needs which may be sensitive or graphic.
- Self-motivated, sales-driven and focused on delivering a great customer experience
- A team player that loves to contribute to the team and store’s success
- Digitally savvy and comfortable embracing technology and the omni-channel offering
- Proactive in your approach to learning about new products and services, helping to deliver a seamless and holistic health and wellness experience.
- Prepared to complete a Healthcare Training Programme (NVQ2)
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience working towards sales targets
- Experience in a healthcare or wellness setting
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If your application is successful, you\’ll be invited to an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Business Area
Pharmacy
Function
Pharmacy Support Colleagues
Keywords
Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Counter Sales, Beauty, Skincare, Sales, Retail, Counter Sales, Consultant, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Part time, Full-Time, Sales Assistant, Retail Assistant, Medicine, Medicines, Specialist, Healthcare, Expert, Customer Care, Assistant, Advisor, Health, Wellness, Health and Wellness, Sales Advisor
Hours per week
37.5
Latitude,longitude 1
54.556370141,-1.273135816
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
Over 35 hours per week
Company
UK Stores
Division
16 – United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
3 – North and NI
Area
120 – East Teesside and Yorks Coast
Store
6428 – STOCKTON ON TEES
Req Posted Date
14-Aug-2025
County
Cleveland
Country
UK
Address 1
Unit 21B Goodwood Square
Address 2
Teeside Retail Park
Address 3
Stockton On Tees
#J-18808-Ljbffr
Healthcare Specialist employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Specialist
✨Tip Number 1
Familiarise yourself with the latest health and wellness trends. Being knowledgeable about current products and services will help you engage confidently with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health topics. This will help you become more comfortable starting discussions with customers and understanding their needs.
✨Tip Number 3
Visit local health and wellness stores to observe how staff interact with customers. Take note of effective techniques they use to build trust and rapport, which you can apply during your own interactions.
✨Tip Number 4
Be proactive in learning about the specific products and services offered at Boots. This knowledge will not only boost your confidence but also enable you to provide tailored advice to customers, enhancing their experience.
We think you need these skills to ace Healthcare Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Healthcare Specialist position. Tailor your application to highlight how your passion for health and wellness aligns with the role.
Craft a Personal Statement: Write a compelling personal statement that showcases your enthusiasm for health and wellness. Mention any relevant experiences, even if they are not directly related to healthcare, that demonstrate your ability to connect with people and provide excellent customer service.
Highlight Relevant Skills: Emphasise skills that are essential for the role, such as communication, empathy, and teamwork. Provide examples of how you've used these skills in previous roles or situations to support your application.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Boots Opticians
✨Show Your Passion for Health and Wellness
Make sure to express your enthusiasm for health and wellness during the interview. Share any personal experiences or interests that highlight your commitment to helping others improve their wellbeing.
✨Practice Active Listening
Demonstrate your ability to listen actively by asking thoughtful questions and responding appropriately. This will show that you can connect with customers and understand their needs, which is crucial for this role.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might need to demonstrate how you would interact with a customer. Practising these scenarios can help you feel more confident and showcase your customer service skills.
✨Familiarise Yourself with Products and Services
Take some time to research the health and wellness products and services offered by the company. Being knowledgeable about what they provide will allow you to speak confidently and show your proactive approach to learning.
