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- Tasks: Help customers with health and wellness needs while driving sales through genuine service.
- Company: Join Boots, a leading health and beauty retailer committed to inclusivity.
- Benefits: Competitive salary, employee discounts, flexible benefits, and 24/7 counselling support.
- Why this job: Make a real impact on customer wellbeing while developing your skills in a supportive environment.
- Qualifications: Passion for health, great communication skills, and a willingness to learn.
- Other info: Full training provided, with opportunities for career growth and a positive team culture.
The salary for this role is £12.98 and up to £14.36 across selected locations within London. No previous experience required & full training will be provided. Do you have a passion for health, wellness, and making a difference? If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you.
As a Health and Wellness Sales Advisor, you’ll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing. You’ll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them – all while supporting sales through genuine, feel-good service. You’ll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you’ll play a vital role in helping them feel healthier, happier, and more confident in their choices.
About the role: Reporting to the Assistant Manager, you’ll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time. You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including our in-store and Online Doctor services, referring to the dispensary or pharmacist where needed. This is an interactive, people-focused role – you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs. This is a sales-based role, but it’s all about team success—no competitive, performance-based commission here. We’ll support you to complete a Healthcare Training Programme at NVQ2 level. We’re proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.
What you’ll need to have:
- Enthusiasm and passion for all things health and wellness
- A warm, approachable manner and confident to start conversations with customers
- Able to put customers at ease so they feel comfortable to share their healthcare needs which may be sensitive or graphic.
- Self-motivated, sales-driven and focused on delivering a great customer experience
- A team player that loves to contribute to the team and store’s success
- Digitally savvy and comfortable embracing technology and the omni-channel offering
- Proactive in your approach to learning about new products and services, helping to deliver a seamless and holistic health and wellness experience.
- Prepared to complete a Healthcare Training Programme (NVQ2)
It would be great if you also have:
- Experience working towards sales targets
- Experience in a healthcare or wellness setting
Our benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Why Boots: At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What’s next: If your application is successful, you’ll be invited to an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Health & Wellness Specialist employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health & Wellness Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots and their health and wellness initiatives. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to starting conversations and offering advice.
✨Tip Number 3
Show your passion for health and wellness! During the interview, share personal stories or experiences that highlight your enthusiasm for helping others improve their wellbeing. This will make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for health and wellness shine through in your application. We want to see how much you care about making a difference in people's lives, so share any personal experiences or interests that relate to the role.
Be Personable: Since this role is all about connecting with customers, make sure your application reflects your warm and approachable nature. Use friendly language and maybe even include a little anecdote about a time you helped someone feel at ease.
Highlight Team Spirit: We love team players! In your application, mention any experiences where you contributed to a team's success. This could be in previous jobs, volunteer work, or even group projects at school.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your amazing skills and passion for the Health & Wellness Specialist role!
How to prepare for a job interview at Boots Opticians
✨Know Your Health & Wellness Stuff
Brush up on the latest trends and products in health and wellness. Familiarise yourself with common customer queries and solutions, so you can confidently share expert advice during the interview.
✨Show Your Passion
Let your enthusiasm for health and wellness shine through! Share personal experiences or stories that highlight your commitment to helping others improve their wellbeing. This will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond thoughtfully. Use open questions to engage with the interviewer, showing that you understand the importance of connecting with customers and addressing their needs.
✨Team Spirit is Key
Emphasise your teamwork skills and how you contribute to a positive work environment. Share examples of how you've collaborated with others in the past, as this role values team success over individual competition.
