Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and ensure a smooth clinic experience.
- Company: Join Boots, a leading healthcare provider committed to inclusivity and patient care.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 counselling support.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Kindness, effective communication, and a passion for patient care are essential.
- Other info: Part-time options available; training in first aid provided.
Job Description
The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London.
Healthcare Clinic Assistants are the first-person patients see and speak to when they arrive for their appointment. You will deliver care and direction for every patient, responding quickly to their needs and play an integral part of the pharmacy services team. You will work in our in-store clinic.
About the role
As a Healthcare Clinic Assistant you will support the patient throughout the appointment journey, ensuring a warm welcome, collecting relevant information and observing the patient during the post appointment phase before they leave.
You will also:
- Greet patients arriving for pre-booked appointments and explain how their appointment will work
- Check, capture and verify patient data on an electronic device
- Observe patients in the waiting area following their appointment and escalate any potential issues to the appropriate member of the team
- Comply with governance, policies, standard operating procedures and health and safety rules
- Be a supportive member of the team, working collaboratively to achieve team and organisational goals
- You will train in basic first aid skills to support with adverse reactions
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
- Able to deal kindly and sensitively with anxious / distressed people
- Communicate and listen effectively
- Passion and energy to deliver excellent patient care
- Able to respond to changing work force demand and service needs
- Digitally savvy and comfortable embracing and navigating technology
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.
- Experience in a healthcare setting
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If your application is successful, you\’ll be invited to an in-store interview within the net 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Business Area
Retail
Function
Retail
Keywords
Pharmacy,Customer,Clinic,Assistant,Healthcare,immunisation,flu,covid,specialist,retail,uk
Hours per week
22.5
Latitude,longitude 1
54.893218892,-2.934468905
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
16 to 24 hours per week
Company
UK Stores
Division
16 – United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
3 – North and NI
Area
119 – Lakes
Store
1278 – CARLISLE
Req Posted Date
14-Aug-2025
County
Cumbria
Country
UK
Address 1
43-49 English Street
Address 2
Carlisle
Address 3
Cumbria
#J-18808-Ljbffr
Health Clinic Assistant employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Clinic Assistant
✨Tip Number 1
Familiarise yourself with the healthcare environment. Understanding the basics of patient care and the role of a clinic assistant will help you stand out during the interview. Consider volunteering or shadowing in a healthcare setting to gain relevant experience.
✨Tip Number 2
Practice your communication skills. As a Healthcare Clinic Assistant, you'll need to interact with patients who may be anxious or distressed. Role-playing scenarios with friends or family can help you develop a calm and reassuring approach.
✨Tip Number 3
Showcase your digital skills. Since the role involves using electronic devices for patient data, being comfortable with technology is crucial. Brush up on your tech skills and be prepared to discuss any relevant experience you have with digital tools.
✨Tip Number 4
Research Boots and their values. Understanding the company culture and demonstrating how your personal values align with theirs can make a positive impression. Be ready to discuss why you want to work for Boots specifically during your interview.
We think you need these skills to ace Health Clinic Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for a Healthcare Clinic Assistant. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for patient care and your ability to handle sensitive situations. Use specific examples from your past experiences to demonstrate your communication skills and empathy.
Highlight Relevant Experience: If you have experience in a healthcare setting, make sure to detail this in your CV. Even if you don't, emphasise any customer service roles or experiences where you've dealt with anxious individuals.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial in a healthcare environment.
How to prepare for a job interview at Boots Opticians
✨Show Empathy and Kindness
As a Healthcare Clinic Assistant, you'll be the first point of contact for patients. Make sure to demonstrate your ability to deal kindly and sensitively with anxious or distressed individuals during the interview. Share examples from your past experiences where you provided excellent patient care.
✨Communicate Effectively
Effective communication is key in this role. Practice active listening and clear communication techniques before your interview. Be prepared to discuss how you would explain appointment processes to patients and how you would handle any questions they might have.
✨Familiarise Yourself with Technology
Since the role involves capturing and verifying patient data on electronic devices, ensure you're comfortable with technology. Brush up on any relevant software or tools you might encounter and be ready to discuss your digital skills during the interview.
✨Demonstrate Team Spirit
Being a supportive team member is crucial in this position. Think of examples where you've worked collaboratively in a team setting. Highlight your ability to adapt to changing demands and how you contribute to achieving team goals.