Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and drive innovative strategies for top beauty brands.
- Company: Join No7 Beauty Company, a leader in the beauty industry with iconic brands.
- Benefits: Enjoy flexible benefits, generous discounts, and enhanced parental leave.
- Why this job: Make a real impact in a fast-paced, creative environment while nurturing talent.
- Qualifications: Experience in client services and a passion for beauty and branding.
- Other info: Be part of a diverse team committed to innovation and sustainability.
The predicted salary is between 48000 - 72000 £ per year.
Location: London or Nottingham
Contract: 12 month fixed term contract / secondment
Recruitment Partner: Frankie McCallister-Lyas
About the role
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.
Reporting to the Global Director of Strategic Agency Partnerships & B-Hive, you’ll act as the Client and business partner for your key accounts, directly accountable for setting the strategic framework, developing and maintaining key relationships with Senior Leadership and delivering best-in-class executions that deliver profit and market share for your brands. You’ll lead your accounts as it’s their own business unit with B-Hive, managing a P&L and ensuring we hit agency targets. You’ll ensure the clients scope of work delivers on their own 3YPs while also ensuring our own agency innovation provides long term growth. You’ll have an eye of opportunity, whether that’s identifying wider areas of support; providing cost efficiencies; or developing our continuous improvement pipeline, internally or in better collaboration and triaging with other agencies.
You’ll work in a wider leadership team crossing Agency Operations, Creative, Creative Production and Strategic Partnerships that will enable the development, culture and industry standards needed to support The B-Hive as a leading internal creative house. As The Head of Client Services, you’ll play a key role in our wider inter-agency ecosystem, working collectively and across the aisle with other agency leadership, to facilitate best-in-class delivery across specialties putting the brand and client needs at the heart of everything you do.
Key Responsibilities
- Create strong client relationships at the highest level, understanding plans and ensure B-hive is supporting through scope and added opportunities as the in-house agency
- Uphold the highest standards for excellent delivery: quality of brief, clarity of project plans, engaging client presentations and brilliant creative
- Agree and maintain scope of work for your business area; Own the accuracy of our forecasted scope and managing changes short-term and FY
- Develop a high-performing Client Services Team, focused on their key client area but able to support across all initiatives where needed, lead through ambiguity and drive clarity.
- Be a critical part of the B-Hive LT, nurturing creative talent whilst also driving a culture of exceptional leadership within the L10 population
- Act as a consultant, using your design and brand experience, or pulling in specialists to inspire, add insight and best practice to every response
- Key stakeholder to external partners (creative and production agencies); providing strategic vision, promoting best in class collaboration, sharing best practice and supporting in delivery through teams
- Predict and navigate client needs and lead on in-housing new business via transformation pipeline
- Actively manage conflict and resolve issues quickly whilst feeding into our continuous improvement measures
- Provide entrepreneurial spirit and ability to thrive in a fast-paced, collaborative workplace that has consistent growth YOY
- Lead pitches, present to various senior leadership teams, and navigate complex business challenges
- Use your impact & influence to engage with senior leadership team, exec members where necessary to promote / present the B-Hive and its capabilities
About No7 Beauty Company
No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we’re innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.
Our benefits
- Retirement Savings Plan
- Enhanced maternity/paternity/adoption leave pay
- Discretionary annual bonus
- Generous discount on our own brands and partner businesses
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.
We have a great range of benefits in addition to the above that offer flexibility to suit you - go to no7company.jobs/working-here to find out more.
What’s next
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Head of PR, Content & Engagement employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of PR, Content & Engagement
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work. Whether it's campaigns you've led or content you've created, make sure it’s easily accessible. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their values, and be ready to discuss how you can contribute. Practice common interview questions and have your own questions ready to show your interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and let’s get you on board!
We think you need these skills to ace Head of PR, Content & Engagement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of PR, Content & Engagement role. Highlight your relevant experience and skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Creativity: Since we’re all about creativity at The B-Hive, don’t hesitate to showcase your creative flair in your application. Whether it’s through a unique layout or an engaging writing style, let your personality shine through!
Be Clear and Concise: When writing your application, clarity is key! Make sure your points are easy to understand and get straight to the point. We appreciate well-structured applications that convey your message effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Boots Opticians
✨Know Your Brands Inside Out
Before the interview, dive deep into the brands you'll be working with, like No7 and Soap & Glory. Understand their values, recent campaigns, and market positioning. This knowledge will help you demonstrate your passion and ability to align with their vision.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed client relationships and driven business growth in previous roles. Be ready to discuss specific strategies you've implemented that led to successful outcomes, especially in a fast-paced environment.
✨Engage with Creative Insights
As the Head of PR, Content & Engagement, your role will involve a lot of creativity. Bring along ideas or case studies that showcase your innovative thinking. Discuss how you can inspire teams and clients alike with fresh perspectives on brand engagement.
✨Demonstrate Leadership Skills
Be prepared to talk about your experience in leading teams and managing conflicts. Highlight your approach to nurturing talent and fostering a collaborative culture, as this is crucial for the role. Show them you can lead through ambiguity and drive clarity.
