At a Glance
- Tasks: Engage with customers, assist with eye tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a diverse and inclusive workplace.
- Benefits: Enjoy employee discounts, flexible benefits, and career development opportunities.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real difference in customer care while learning in a dynamic environment.
- Qualifications: Passion for customer service and a desire to learn; retail experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.
You will also be involved in:
- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye‑tests and pre‑screening activities
- Providing aftercare support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report to store manager.
What you’ll need to have:
- Passion for customer care
- Desire to learn
It would be great if you also have:
- Worked in a retail or clinical environment
Our benefits:
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non‑Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards.
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Optical Consultant - Foundation in Galashiels employer: Boots Opticians
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. Our 'Step Into Optics' training programme equips you with the skills needed to excel in your role, while our generous benefits, including flexible working options and employee discounts, ensure a rewarding experience for all team members. Join us in creating meaningful customer connections in a supportive environment where your passion for care can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Consultant - Foundation in Galashiels
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Opticians. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions like 'Why do you want to work here?' or 'How would you handle a difficult customer?' This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your people skills! As an Optical Consultant, you'll be interacting with customers all day. Think of examples from your past experiences where you've provided excellent customer service or resolved issues. Share these stories during your interview to highlight your strengths.
✨Tip Number 4
Apply through our website! We recommend applying directly on the Boots careers page. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace Optical Consultant - Foundation in Galashiels
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you’ve gone the extra mile for a customer, as this is key to our ethos at Boots Opticians.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Optical Consultant. Mention any relevant retail or clinical experience that showcases your ability to connect with customers.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see why you’d be a great fit for our team. Remember, we appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boots Opticians
✨Know Your Stuff
Familiarise yourself with the basics of optics and eyewear. Understand the different types of glasses and contact lenses, as well as the importance of customer care in this role. This knowledge will help you answer questions confidently and show your passion for the industry.
✨Showcase Your People Skills
Since you'll be interacting with customers daily, be prepared to discuss your experience in building relationships. Think of examples where you've successfully listened to a customer's needs and provided a solution. This will demonstrate your ability to connect with people, which is crucial for the role.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the team dynamics, training opportunities, and what a typical day looks like. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
✨Emphasise Your Willingness to Learn
Highlight your eagerness to participate in the 'Step Into Optics' training programme. Share any past experiences where you've quickly picked up new skills or knowledge, as this will reassure the interviewer that you're ready to grow within the company.
