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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store operation.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 counselling support.
- Why this job: Join a supportive team, gain valuable experience, and be a proud brand ambassador.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit!
- Other info: Full training provided, with opportunities for part-time or job share options.
Job Description
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it\’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What\’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Business Area
Retail
Function
Store Colleagues
Keywords
Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant
Hours per week
7.5
Latitude,longitude 1
51.409771632,-0.305357752
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
8 to 16 hours per week
Company
UK Stores
Division
16 – United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
7 – London
Area
170 – Southwest London
Store
849 – KINGSTON UPON THAMES
Req Posted Date
19-Jun-2025
County
London West
Country
UK
Address 1
42 Union Street
Address 2
Kingston Upon Thames
Address 3
Greater London
#J-18808-Ljbffr
Customer Advisor employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and show that you're genuinely interested in helping them.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, you'll need to listen actively and respond to customer queries. Role-playing scenarios with friends or family can help you feel more confident in real interactions.
✨Tip Number 3
Show your enthusiasm for teamwork. Highlighting your ability to work collaboratively with others during the interview can set you apart, as we value a positive team dynamic at Boots.
✨Tip Number 4
Be prepared to discuss how you can make a difference in customer interactions. Think of examples from your past experiences where you went the extra mile for someone, as this aligns with our values at Boots.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or retail. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've excelled in similar roles and how you can contribute to the team at Boots.
Showcase Soft Skills: Emphasise your communication and teamwork skills in your application. Provide examples of how you've worked effectively in a team and how you’ve positively impacted customer interactions.
Highlight Your Adaptability: Since the role requires working in a varied environment, mention any experiences where you've successfully adapted to changing situations or learned new skills quickly.
How to prepare for a job interview at Boots Opticians
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've successfully assisted customers in the past, whether through listening, problem-solving, or providing recommendations.
✨Know the Products and Offers
Familiarise yourself with the products and any current promotions at Boots. Being able to discuss these confidently during your interview will demonstrate your enthusiasm and readiness to help customers.
✨Emphasise Teamwork
Highlight your experience working in teams. Discuss how you contribute to a collaborative environment and how you can support your colleagues to ensure a smooth operation in-store.
✨Be Personable and Approachable
During the interview, showcase your friendly personality. Practice active listening and be prepared to engage in a conversation that reflects your ability to make customers feel at ease.