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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 support.
- Why this job: Gain valuable experience in a supportive environment while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for teamwork and customer service.
- Other info: Full training provided, with opportunities for part-time or job share options.
Job Description
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it\’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What\’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Business Area
Retail
Function
Store Colleagues
Keywords
Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant
Hours per week
20
Latitude,longitude 1
51.468714002,-0.361456654
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
16 to 24 hours per week
Company
UK Stores
Division
16 – United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
7 – London
Area
163 – Northwest London
Store
740 – HOUNSLOW
Req Posted Date
24-Jun-2025
County
Middlesex
Country
UK
Address 1
193-199 High Street
Address 2
Hounslow
Address 3
Middlesex
#J-18808-Ljbffr
Customer Advisor employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and show that you're genuinely interested in helping them.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, you'll need to listen actively and respond to customer queries. Role-playing scenarios with friends or family can help you feel more confident in real interactions.
✨Tip Number 3
Show your enthusiasm for teamwork. Highlight any previous experiences where you've worked collaboratively, as this role requires a strong team dynamic to ensure a great shopping experience for our customers.
✨Tip Number 4
Be prepared to discuss how you can make a difference in customer interactions. Think of examples from your past experiences where small gestures had a big impact, as this aligns perfectly with our values at Boots.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise any previous customer service experience, teamwork, and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Boots and how you can contribute to their team.
Highlight Key Skills: In your application, focus on the essential skills mentioned in the job description, such as effective communication, teamwork, and a customer-centric approach. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boots Opticians
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've helped customers in the past, whether through resolving issues or providing excellent service. This will demonstrate your capability to excel in this role.
✨Know the Products and Offers
Familiarise yourself with the products and any current promotions at Boots. Being able to discuss these confidently during your interview shows that you're proactive and genuinely interested in the role.
✨Emphasise Teamwork
Boots values collaboration, so be ready to share experiences where you've worked effectively as part of a team. Highlight how you contribute to a positive team dynamic and support your colleagues.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle specific customer scenarios. Think about how you would approach common situations, such as dealing with a difficult customer or promoting a product, and articulate your thought process clearly.