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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store operation.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 counselling support.
- Why this job: Join a supportive team, gain valuable experience, and become a proud brand ambassador.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Full training provided, with opportunities for part-time or job share options.
Job Description
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it\’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What\’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Business Area
Retail
Function
Store Colleagues
Keywords
Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant
Hours per week
7.5
Latitude,longitude 1
51.821558863,-3.018212547
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
Less than 8 hours per week, 8 to 16 hours per week
Company
UK Stores
Division
16 – United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
5 – Wales and West
Area
144 – Southeast Wales
Store
332 – ABERGAVENNY
Req Posted Date
09-Jul-2025
County
Monmouthshire
Country
UK
Address 1
2 Cross Street
Address 2
Abergavenny
Address 3
Monmouthshire
#J-18808-Ljbffr
Customer Advisor employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and show that you're genuinely interested in helping them.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, you'll need to listen actively and respond to customer queries. Role-playing scenarios with friends or family can help you feel more confident in real situations.
✨Tip Number 3
Show your enthusiasm for teamwork. Highlighting your ability to work collaboratively with others during the interview can set you apart, as we value a positive team dynamic at Boots.
✨Tip Number 4
Be prepared to discuss how you can make a difference in customer interactions. Think of examples from your past experiences where you went the extra mile for someone, as this aligns with our values at Boots.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise any previous customer service experience, teamwork, and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Boots and how you can contribute to their team.
Highlight Key Skills: In your application, focus on the essential skills mentioned in the job description, such as effective communication, teamwork, and a customer-centric approach. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boots Opticians
✨Show Your Customer Service Skills
Since the role of a Customer Advisor revolves around helping customers, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to assist someone.
✨Know the Company and Its Products
Do some research on Boots and its product offerings before the interview. Familiarise yourself with their in-store promotions and services so you can discuss them confidently and show your enthusiasm for the brand.
✨Demonstrate Teamwork
The job requires working closely with other team members. Be ready to talk about your experiences in a team setting, focusing on how you contributed to a positive team dynamic and helped achieve common goals.
✨Emphasise Attention to Detail
Mention how you understand that the little things make a big difference in customer interactions. Provide examples of how you've paid attention to details in previous roles, whether it was ensuring a clean workspace or accurately handling transactions.
