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- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Why this job: Kickstart your career in a dynamic environment while helping customers find what they need.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Enjoy a supportive workplace that values diversity and personal growth.
Job DescriptionThe hourly rate for this role is ÂŁ12.40 and up to ÂŁ14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
About the roleYou will work onsite and report to the Assistant or Store Manager. Your role may involve working the tills, advising customers, or handling back shop tasks.
Help our customers and put them at ease; whether that\âs listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn\ât considered or simply offering a basket â it\âs the little things that make a difference.
Get to know our inâstore offers and schemes and promote them â the more info we can give our customers the better.
Help our stores run smoothly â this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
Work with other members of the team to provide a great shopping experience, ensuring the store is always clean and presentableâ a store everyone can be proud of.
You will be provided with awardâwinning training accredited by the Institute of Customer Service.
What you\âll need to haveThese are the essential skills or experience needed to succeed in this role:
Full training is provided for this role, and we are looking for people who:
Excel in a varied environment, working at pace.
Communicate and listen effectively.
Enjoy working as part of a team, promoting a collaborative team dynamic.
Know that the little things make the biggest difference for customer interactions.
Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also haveThese are desirable skills or experience and are not essential:
Experience providing customer care and delivering great customer service â this is not essential.
Our benefits
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity / paternity / adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you â find out more at boots.jobs/rewards. Please note, any salary estimates given on thirdâparty sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equalâopportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, we change for the better with you.
What\âs next?If your application is successful, you will be invited to attend an inâstore interview within the next 14 days.
Where a role is advertised as fullâtime, we are open to discussing partâtime and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Customer Advisor employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Advisor
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
â¨Tip Number 2
Practice makes perfect! Think about common interview questions for a Customer Advisor role and rehearse your answers. Focus on your communication skills and how you can demonstrate your ability to provide great customer service.
â¨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, itâs a great chance to reiterate why youâd be a fantastic fit for the team!
We think you need these skills to ace Customer Advisor
Some tips for your application đŤĄ
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so donât be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention specific experiences that demonstrate your ability to excel in a customer-focused environment.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key strengths.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy!
How to prepare for a job interview at Boots Opticians
â¨Know the Company Inside Out
Before your interview, take some time to research Boots. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
â¨Practice Common Customer Scenarios
As a Customer Advisor, you'll be interacting with customers regularly. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or recommend products based on their needs.
â¨Showcase Your Team Spirit
Boots values teamwork, so be ready to discuss your experiences working in a team. Share examples of how you've collaborated with others to achieve a common goal or how youâve contributed to a positive team dynamic.
â¨Highlight Attention to Detail
In retail, the little things matter. Be prepared to talk about times when your attention to detail made a difference, whether it was ensuring a display was perfect or providing exceptional customer service. This will demonstrate that you understand the importance of the role.