At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 counselling support.
- Other info: Full training provided, with opportunities for part-time or job share options.
- Why this job: Gain valuable experience in a supportive environment while making a difference for customers.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit!
Job Description
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it\'s the little things that make a difference
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\'s with you, we change for the better.
What\'s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Business Area
Retail
Function
Store Colleagues
Keywords
Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant
Hours per week
18
Latitude,longitude 1
52.496617067,-2.168374193
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
16 to 24 hours per week
Company
UK Stores
Division
16 - United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
5 - Wales and West
Area
140 - West Birmingham
Store
203 - KINGSWINFORD
Req Posted Date
19-Aug-2025
County
West Midlands
Country
UK
Address 1
16 Market Street
Address 2
Kingswinford
#J-18808-LjbffrCustomer Advisor in Kingswinford employer: Boots Opticians
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Customer Advisors to thrive. With competitive pay rates, award-winning training, and a range of flexible benefits, including generous employee discounts and enhanced family leave, we ensure our team members feel valued and have ample opportunities for personal and professional growth. Join us in Kingswinford, where your contributions make a real difference in providing outstanding customer service in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Kingswinford
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and show that you're genuinely interested in helping them.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to listen actively and respond appropriately is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your enthusiasm for teamwork. Boots values collaboration, so be prepared to share examples of how you've worked well in a team before. Highlighting your ability to contribute positively to a group dynamic can set you apart.
✨Tip Number 4
Be ready to discuss how you can make a difference in customer interactions. Think of specific instances where you've gone above and beyond for someone, as this aligns perfectly with our ethos of providing exceptional customer service.
We think you need these skills to ace Customer Advisor in Kingswinford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or retail. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've excelled in similar roles and how you can contribute to the team at Boots.
Showcase Soft Skills:Emphasise your communication and teamwork skills in your application. Provide examples of how you've worked effectively in a team and how you’ve positively impacted customer interactions.
Research Boots:Familiarise yourself with Boots' values and customer service philosophy. Mention in your application why you want to work for Boots specifically and how you align with their mission to provide excellent customer care.
How to prepare for a job interview at Boots Opticians
✨Know the Company
Before your interview, take some time to research Boots. Understand their values, products, and customer service philosophy. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. During the interview, practice active listening and articulate your thoughts clearly. Use examples from past experiences where you successfully communicated with customers or team members.
✨Emphasise Teamwork
Boots values collaboration, so be prepared to discuss your experience working in teams. Share specific instances where you contributed to a team goal or helped resolve a conflict, highlighting your ability to work well with others.
✨Demonstrate Customer Focus
Since the role revolves around customer interaction, think of examples where you went above and beyond for a customer. Discuss how you made a positive impact on their experience, as this will resonate well with the interviewers.
