At a Glance
- Tasks: Assist customers, manage tills, and ensure the store is presentable.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 counselling support.
- Other info: Full training provided, with opportunities for part-time or job share options.
- Why this job: Gain valuable experience in a supportive environment while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for teamwork and customer service.
Job Description
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it\'s the little things that make a difference
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\'s with you, we change for the better.
What\'s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Business Area
Retail
Function
Store Colleagues
Keywords
Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant
Hours per week
30
Latitude,longitude 1
52.407936160,-1.514409319
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays, Weekends, Weekdays and Weekends
Airport
No
Hours per week
8 to 16 hours per week, 25 to 34 hours per week
Company
UK Stores
Division
16 - United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
5 - Wales and West
Area
138 - Coventry and Warwickshire
Store
200 - COVENTRY
Req Posted Date
28-Jul-2025
County
West Midlands
Country
UK
Address 1
49 Lower Precinct
Address 2
Coventry
#J-18808-LjbffrCustomer Advisor in Coventry employer: Boots Opticians
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Customer Advisors to thrive. With competitive pay rates, award-winning training, and a range of flexible benefits, including generous employee discounts and enhanced family leave, we ensure our team members feel valued and have ample opportunities for personal and professional growth. Join us in Coventry, where you can make a meaningful impact in a dynamic retail environment while being part of a diverse team dedicated to providing outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Coventry
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, you'll need to listen actively and respond to customer queries. Role-playing scenarios with friends or family can help you feel more confident.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from past experiences where you've worked collaboratively. This will highlight your fit within our team-oriented environment.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you understand how you can contribute to making a positive impact on our customers' shopping experience.
We think you need these skills to ace Customer Advisor in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or retail. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've excelled in similar roles and how you can contribute to the team at Boots.
Showcase Soft Skills:Emphasise your communication and teamwork skills in your application. Provide examples of how you've worked collaboratively in previous roles and how you’ve positively impacted customer interactions.
Research Boots:Familiarise yourself with Boots' values and culture. Mention in your application why you want to work for Boots specifically and how you align with their commitment to inclusivity and customer care.
How to prepare for a job interview at Boots Opticians
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've helped customers in the past, whether through resolving issues or providing excellent service. This will demonstrate your capability and enthusiasm for the role.
✨Know the Products
Familiarise yourself with the products and services offered by the company. Being able to discuss specific items or promotions during the interview shows that you're proactive and genuinely interested in the role.
✨Emphasise Teamwork
The role requires collaboration with other team members. Be ready to share experiences where you worked effectively as part of a team, highlighting your communication skills and ability to contribute to a positive work environment.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company and the role. Inquire about training opportunities, team dynamics, or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
