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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store operation.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible hours, employee discounts, and access to 24/7 counselling support.
- Why this job: Gain valuable experience in a supportive environment while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for teamwork and customer service.
- Other info: Full training provided, with opportunities for part-time or job share options.
Overview
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or simply offering a basket.
- Get to know our in-store offers and schemes and promote them.
- Help our stores run smoothly — ensuring the right products are displayed, providing a great service on our tills, or helping with stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience and keep the store clean and presentable.
- You will be provided with award winning training accredited by the Institute of Customer Service.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Customer Advisor employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with customers, being able to listen actively and respond appropriately is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from past experiences where you worked collaboratively with others. This will highlight your ability to contribute positively to our store environment.
✨Tip Number 4
Prepare for your in-store interview by thinking about how you can make a difference in customer interactions. Reflect on small gestures that have made an impact in your previous roles or experiences.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or retail. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've excelled in similar roles and how you can contribute to the team at Boots.
Showcase Soft Skills: Emphasise your communication and teamwork skills in your application. Provide examples of how you've worked effectively in a team and how you’ve positively impacted customer interactions.
Research Boots: Familiarise yourself with Boots' values and customer service philosophy. Mention in your application why you want to work for Boots specifically and how you align with their mission to provide excellent customer care.
How to prepare for a job interview at Boots Opticians
✨Show Your Customer Service Skills
During the interview, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to help a customer, as this role is all about making customers feel valued.
✨Know the Products
Familiarise yourself with the products and services offered by Boots. Being able to discuss specific items or promotions during your interview will demonstrate your enthusiasm for the role and your commitment to helping customers find what they need.
✨Emphasise Teamwork
Since the role involves working closely with other team members, be sure to express your ability to collaborate effectively. Share examples of how you've worked as part of a team in previous roles, and how you contribute to a positive team dynamic.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the company culture, training opportunities, or specific responsibilities of the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.