At a Glance
- Tasks: Engage with customers, offer product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retailer known for its warm and inclusive culture.
- Benefits: Enjoy competitive pay, generous discounts, and access to 24/7 support.
- Other info: Flexible shifts available, with potential for permanent roles after the season.
- Why this job: Kickstart your career in retail while spreading festive cheer this Christmas!
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round. This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
About the role
- Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you're wrapping up purchases at the counter or supporting our self-checkout systems, you'll bring energy and efficiency to every transaction.
- Stock Management: You'll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: We're proud of our stores, so you will ensure every area always looks its best.
- Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.
What you'll need to have
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: We're looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
- Operations Ready: You’ll need to be able to balance customer care with daily shopfloor and operational tasks.
- Tech-Savvy: It’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
- Team Player: A collaborative, one‑team mindset is necessary for helping each other meet the store goals and have fun along the way.
- Physical Stamina: You'll be on your feet, standing, walking and lifting. If you're ready to stay busy and active, this is the role for you!
- Brand Ambassador: We're looking for people who love our Boots ethos, products and services and can't wait to share them with customers.
It would be great if you also have
- Experience in a retail or customer‑facing environment.
- Familiar with Boots products and services so you can help customers.
Career development
Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office.
Our benefits
- Generous employee discounts.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Maternity/Paternity/Adoption gift card.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
If you're ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in‑person interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Need To Know
We are now recruiting Christmas Customer Advisors for our Biggleswade, Shopping Centre London Road store. We are looking for candidates to start with us from December onwards. We have a variety of shifts available, which may include weekends. The exact shift patterns will be discussed at interview. Please note that due to the anticipated volume of applications expected for this vacancy, we will close the advert when we have met our requirements.
Christmas Customer Advisor - Zone A in City of London employer: Boots Opticians
At Boots, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. As a Christmas Customer Advisor in Biggleswade, you'll enjoy generous employee discounts, access to 24/7 counselling support, and the potential for career advancement within our dynamic retail landscape. Join us this festive season and be part of a team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Advisor - Zone A in City of London
✨Tip Number 1
Get to know the Boots brand inside out! Familiarise yourself with their products and services so you can chat confidently with customers. This will not only impress during your interview but also help you stand out as a passionate candidate.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable approaching customers and providing personalised experiences. The more you practice, the more natural it will feel when you're on the shop floor.
✨Tip Number 3
Be ready to showcase your teamwork skills! Boots values collaboration, so think of examples where you've worked well in a team. Share these stories during your interview to demonstrate that you're a team player who can help meet store goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for interview invites – they could come in just a couple of weeks!
We think you need these skills to ace Christmas Customer Advisor - Zone A in City of London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you can create memorable experiences for our customers, so share specific examples of how you've helped others in the past!
Be Yourself:We love authenticity! When writing your application, let your personality shine through. Tell us why you’re excited about this role and how you connect with our Boots ethos.
Tailor Your Application:Take a moment to read through the job description and match your skills to what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way!
How to prepare for a job interview at Boots Opticians
✨Show Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've gone above and beyond to help customers in the past. This role is all about creating memorable experiences, so demonstrating your passion for helping others will really set you apart.
✨Know Your Boots Products
Familiarise yourself with Boots' products and services before the interview. Being able to discuss popular items or recent promotions shows that you're genuinely interested in the brand and ready to engage with customers. It’s a great way to demonstrate your enthusiasm for the role!
✨Be Ready for Operational Questions
Since this role involves balancing customer care with operational tasks, be prepared to answer questions about how you would handle busy periods or manage stock. Think of examples from previous jobs where you successfully juggled multiple responsibilities, as this will show your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork
Boots values a collaborative spirit, so be sure to talk about your experiences working in teams. Share stories that illustrate how you’ve supported colleagues or contributed to team goals. This will demonstrate that you’re not just a great individual contributor but also a team player who can help create a positive work atmosphere.
