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For Companies At a Glance
- Tasks: Engage with customers, provide product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retailer known for its inclusive and supportive culture.
- Benefits: Enjoy competitive pay, generous discounts, and access to 24/7 support services.
- Why this job: Kickstart your career in retail while spreading festive cheer this Christmas season.
- Qualifications: Customer service skills and a passion for helping others are essential.
- Other info: Flexible shifts available, with potential for permanent roles after the festive season.
Job Description
The salary for this role is £12.40 per hour.
The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
About the role
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: We\’re proud of our stores, so you will ensure every area always looks its best.
- Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.
What you\’ll need to have
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: We\’re looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
- Operations Ready: You’ll need to be able to balance customer care with daily shopfloor and operational tasks.
- Tech‑Savvy: It’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self‑checkouts.
- Team Player: A collaborative, one‑team mindset is necessary for helping each other meet the store goals and have fun along the way.
- Physical Stamina: You\’ll be on your feet, standing, walking and lifting. If you\’re ready to stay busy and active, this is the role for you!
- Brand Ambassador: We\’re looking for people who love our Boots ethos, products and services and can\’t wait to share them with customers.
It would be great if you also have
- Experience in a retail or customer‑facing environment.
- Familiar with Boots products and services so you can help customers.
Career development
Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office.
Our benefits
- Generous employee discounts.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Maternity/Paternity/Adoption gift card.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If you\’re ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in‑person interview within the next 14 days.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Need To Know
We are now recruiting Christmas Customer Advisors for our store. We are looking for candidates to start with us from 13th October onwards. We have a variety of shifts available, working between the hours of 6:30am and 8pm which may include weekends. Shift patterns may appear below / The exact shift patterns will be discussed at interview.
Available shift patterns:
- 630-1500
- 7-1530
- 8-1630
- 9-1730
- 930-1800
- 1130-2000 (for sales change overs)
Please note that due to the anticipated volume of applications expected for this vacancy, we will close the advert when we have met our requirements.
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Christmas Customer Advisor - Zone A employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor - Zone A
✨Tip Number 1
Get to know the Boots brand inside out! Familiarise yourself with their products and services so you can chat confidently with customers. This will not only impress during your interview but also help you stand out as a passionate candidate.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable approaching customers and providing personalised experiences. The more you practice, the more natural it will feel when you're on the shop floor.
✨Tip Number 3
Be ready to showcase your teamwork skills! Boots values collaboration, so think of examples where you've worked well in a team. Share these stories during your interview to demonstrate that you're a team player who can help meet store goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for interview invites – they’ll be coming your way if you make a great impression!
We think you need these skills to ace Christmas Customer Advisor - Zone A
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and making their day.
Tailor Your Application: Make sure to tailor your application to the role of Christmas Customer Advisor. Highlight any relevant experience in retail or customer service, and mention how you can contribute to creating a memorable shopping experience for our customers.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Boots Opticians
✨Know Your Stuff
Familiarise yourself with Boots' products and services. Being able to chat confidently about what they offer will show your enthusiasm and help you connect with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about creating memorable experiences for customers.
✨Be Ready for Teamwork
This role requires a collaborative mindset, so be prepared to discuss how you work well in a team. Share experiences where you supported colleagues or contributed to a group goal, as this will highlight your team player attitude.
✨Stay Energetic and Engaged
Since you'll be on your feet and interacting with customers, demonstrate your energy and enthusiasm during the interview. Show that you're ready to tackle the busy festive season with a positive attitude and a smile!