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For Companies At a Glance
- Tasks: Engage with customers, offer product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retailer known for its inclusive culture and customer focus.
- Benefits: Enjoy generous discounts, 24/7 support, and flexible benefits tailored to you.
- Why this job: Make someone's day during the festive season while gaining valuable retail experience.
- Qualifications: Customer service skills and a passion for helping others are essential.
- Other info: Potential for permanent roles and career development opportunities available.
Overview
The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be potential for a permanent role later depending on opportunities in your local area.
About the role
You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll keep shelves full so customers can find what they need during the busiest shopping season of the year.
- Store Presentation: Ensure every area always looks its best.
- Online order support: You may assist with deliveries, picking, and packing for online orders as needed.
What you\’ll need to have
Full training is provided, but these are the essential skills or experience:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
- Operations Ready: Able to balance customer care with daily shopfloor and operational tasks.
- Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
- Team Player: Collaborative, one-team mindset.
- Physical Stamina: On your feet, standing, walking and lifting.
- Brand Ambassador: Love Boots ethos and products and share them with customers.
It would be great if you also have
- Experience in a retail or customer-facing environment
- Familiarity with Boots products and services to help customers
Career development
There are opportunities to continue your career with us, whether within retail or pharmacy, store leadership or joining our Support Office. Check out some success stories here.
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
We have a great range of benefits in addition to the above that offer flexibility to suit you—find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster an inclusive working environment. We are an equal opportunity employer and value the diversity of our colleagues. We are proud to be the heart of everything we do at Boots and to change for the better with you.
What\’s next
If you\’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Need To Know
We are recruiting Christmas Customer Advisors for our Nottingham, Giltbrook Retail Park store. Start from 9 Oct. Weekend shifts available. We will close the advert when we have met our requirements.
Location Not applicable in the new format
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Christmas Customer Advisor - Zone A employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor - Zone A
✨Tip Number 1
Get to know the Boots products inside out! Familiarise yourself with the bestsellers and seasonal items. This way, when you chat with customers, you can offer them tailored advice that makes their shopping experience unforgettable.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable approaching customers and providing a personalised experience. The more confident you are, the better you'll connect with shoppers during the festive rush.
✨Tip Number 3
Be ready to showcase your team spirit! Boots values collaboration, so show us how you can work well with others. Share examples of past teamwork experiences in your interviews to highlight your ability to contribute positively to the store environment.
✨Tip Number 4
Apply through our website for the best chance of landing the job! Make sure to highlight your availability during peak times like Black Friday and Christmas. We want to see your enthusiasm for making someone's day during the busiest season!
We think you need these skills to ace Christmas Customer Advisor - Zone A
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you love helping customers and what makes you a great fit for the Christmas Customer Advisor role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience you have in customer service or retail, and mention specific skills that match what we’re looking for, like being tech-savvy or a team player.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your writing clear and concise, focusing on the key points that showcase your skills and experiences. Avoid long-winded sentences; we want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Boots Opticians
✨Know Your Stuff
Familiarise yourself with Boots' products and services. Being able to chat about popular items or seasonal offers will show your enthusiasm and help you connect with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about making customers feel special.
✨Be Ready for Teamwork Questions
Since this role requires a collaborative mindset, be prepared to discuss your experience working in teams. Share specific instances where you contributed to a team goal or helped a colleague out.
✨Dress the Part
While it’s a festive role, make sure you present yourself neatly and professionally. A smart appearance shows that you take the opportunity seriously and are ready to represent the Boots brand.